13286 - Admin Officer

Career Choices Dewis Gyrfa Ltd; Bicknacre; On-site; GBP 23,000 - 30,000; Full time

Job summary

A government agency in Bicknacre is seeking Admin Officers to provide critical administrative support and customer service to court users. Responsibilities include progressing cases, preparing court documents, and maintaining records. The ideal candidate will have excellent communication skills and the ability to multi-task effectively. This role is office-based with a standard 37-hour work week and considers part-time applications. Candidates must have the legal right to work in the UK.

Qualifications

• Friendly and approachable manner required.
• Desire to deliver effective support to customers by phone and email.

Responsibilities

• Contribute to operational performance and service standards.
• Progress cases through the court/tribunal system.
• Provide administrative support to functions within HMCTS.
• Prepare papers and files for court and meetings.
• Create and update records on the in-house computer system.
• Check and verify documents and records against criteria.

Skills

Good written and verbal communication

Organising time effectively

Multi-tasking ability

Customer service skills

Adaptability in fast-paced environments

Job description

Our Admin Officers play a critical role, providing excellent administrative support and customer service to court users, judiciary and management.

About us HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales.

Our roles support our court users and colleagues within HMCTS, where people and businesses access potentially life‑changing justice.

We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice.

If you are interested in developing a career with a real purpose, please apply.

Responsibilities

Working as part of a team, you will contribute to the overall operational, performance and service standard targets across your area of work.

You will progress cases through the court/tribunal system and provide administrative support to functions within HMCTS. You will have regular contact with court / tribunal users, which could include members of the Judiciary and the legal profession.

You will be adaptable, able to multi‑task and effectively carry out a variety of duties, which will include:

• Preparing papers and files for court, tribunals, hearings and meetings
• Creating and updating records on our in‑house computer system and data input
• Resulting courts accurately, interpreting accurately the information required on a court file.
• Checking and verifying documents, records, accounts, claims and returns for approval, results, statistics, plans etc. against criteria, regulations or procedures.
• Collecting and assembling information for returns, results, accounts, statements, warrants, statistical analysis, reports, etc
• Communicating with the Public, the Judiciary, other Court and Tribunal Users and Representatives of other Agencies and Organisations

Your skills and experience With a friendly and approachable manner, you’ll have good written and verbal communication skills with a desire to deliver proactive and effective support to customers by phone and email.

You’ll be skilled in organising your time, prioritising efficiently, able to multi‑task and adapt to using various software packages.

You’ll enjoy working in a fast‑paced environment and helping court users navigate the justice system.

Please refer to the job description attachment for more information.

Please make sure that you include your current duties and responsibilities in your CV. Lead Criterion: Statement of Suitability.

A sift based on the statement of suitability may be held if a large number of applications are received.

Further details: These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public.

Standard full time working hours are 37 hours per week.

HMCTS welcomes part‑time, flexible and job‑sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment.

All applications for part‑time, flexible and job‑sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy.

Applications for part‑time working would be considered however due to the nature of the role the minimum hours would be 3 full days per week Skilled Worker Visa This role is not eligible for new Skilled Worker visas in accordance with the current immigration rules.

From 22 July 2025, the Government introduced changes to the Skilled Worker visa route.

The department cannot consider sponsoring you for this role unless you have held a Skilled Worker visa prior to the 22 July 2025 changes.

If you have held a Skilled Worker visa continuously, please raise this during your vetting checks and eligibility will be assessed in accordance with the immigration rules and transitional provisions in place.

If you are applying for this role and you have not held a Skilled Worker visa prior to the 22 July 2025 changes, you will need to consider your options for obtaining and/or maintaining your right to work in the UK in light of these changes.

Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom.

The Department will continue to comply with UK Immigration Rules applied in the UK and Civil Service.

You can read more about Skilled Worker visas and the eligibility criteria here.

Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).