12852 - Admin Officer - Swansea Civil Justice Centre

Career Choices Dewis Gyrfa Ltd; Swansea; On-site; GBP 26,000; Full time

Job summary

A government agency in charge of justice is seeking an Admin Officer to provide excellent administrative support and customer service to court users. This role involves processing cases within the court system, preparing documents for hearings, and ensuring efficient communication with judiciary members. Candidates should demonstrate strong multitasking abilities and excellent customer service skills, along with proficiency in IT. The position offers a full-time working schedule of 37 hours per week, with opportunities for flexible working patterns.

Qualifications

• Friendly and approachable manner with excellent customer service skills.
• Ability to multitask in a fast-paced environment.
• Good written and verbal communication skills.
• IT proficient with ability to learn new technologies.
• Excellent organizational skills.

Responsibilities

• Provide administrative support to court and tribunal functions.
• Progress cases through the court/tribunal system.
• Prepare papers and files for court, tribunals, and hearings.
• Create and update records on the in-house computer system.
• Communicate with the public, judiciary, and other court users.

Skills

Excellent customer service skills

Ability to multitask

Good written and verbal communication skills

IT proficiency

Excellent organizational skills

Job description

12852 - Admin Officer - Swansea Civil Justice Centre

Employer:

Ministry of Justice

Location:

SA1 1SP

Pay:

£25,582 per year

Contract Type:

Permanent

Hours:

Full time

Disability Confident:

No

Closing Date:

18/01/2026

About this job

Proud to serve.

Proud to keep justice going.

Our Admin Officers play a critical role, providing excellent administrative support and customer service to court users, judiciary and management.

About us HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales.

Our roles support our court users and colleagues within HMCTS, where people and businesses access potentially life-changing justice.

We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice.

If you are interested in developing a career with a real purpose, please apply.

Your role Working as part of a team, you will contribute to the overall operational, performance and service standard targets across your area of work.

You will progress cases through the court/tribunal system and provide administrative support to functions within HMCTS. You will have regular contact with court / tribunal users, which could include members of the Judiciary and the legal profession.

• Preparing papers and files for court, tribunals, hearings and meetings
• Creating and updating records on our in-house computer system and data input
• Resulting courts accurately, interpreting accurately the information required on a court file
• Checking and verifying documents, records, accounts, claims and returns for approval, results, statistics, plans etc. against criteria, regulations or procedures
• Collecting and assembling information for returns, results, accounts, statements, warrants, statistical analysis, reports, etc
• Communicating with the Public, the Judiciary, other Court and Tribunal Users and Representatives of other Agencies and Organisations

• Friendly and approachable manner with excellent customer service skills
• Ability to multitask, whilst working in a fast-paced environment
• Good written and verbal communication skills
• IT proficient with the ability to learn and adapt to different technologies and software packages
• Excellent organisational skills

Occasional attendance in court will be required to cover clerking duties, and this will be done on an ad-hoc basis.

Further details: These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public.

Standard full time working hours are 37 hours per week.

HMCTS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment.

All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy.