12319 - Administrative Officer - Worcester

Ministry of Justice; Worcester; On-site; GBP 20,000 - 25,000; Full time

Job summary

A government agency in the United Kingdom is seeking an Admin Officer at Worcester Justice Centre. The role involves managing criminal digital files, providing customer service to court users, and handling various administrative tasks. Strong attention to detail and communication skills are vital, along with the ability to work in a busy environment. This is a full-time position with flexible working options available. Candidates must have the right to work in the UK.

Qualifications

• Excellent attention to detail and good written and verbal communication skills.
• Ability to deliver proactive support to customers via phone and email.
• Skilled in organizing time, prioritizing tasks, and multi-tasking.

Responsibilities

• Manage criminal digital files in preparation for hearings.
• Book interpreters and host video links.
• Answer queries from judiciary and the public.

Skills

Attention to detail

Communication skills

Customer service

Time management

Adaptability to software

Job description

Proud to serve. Proud to keep justice going.

Our Admin Officers play a critical role, providing excellent administrative support and customer service to court users, judiciary and management.

About us

HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our court users and colleagues within HMCTS, where people and businesses access potentially life‑changing justice. We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice. If you are interested in developing a career with a real purpose, please apply.

Your role

Magistrates Court Admin staff are responsible for the management of the criminal digital files in preparation for hearings.

Other duties can include booking interpreters, hosting video links, typing orders and answering queries whether over the phone, by post or email from the judiciary, professionals or the public.

You will be assigned to teams to carry out a variety of general administrative duties to progress cases through the court/tribunal system or provide support to other functions within HMCTS.

Your skills and experience

With a friendly and approachable manner, you’ll have excellent attention to detail and good written and verbal communication skills. You have a desire to deliver proactive and effective support to customers by phone and email. You’ll be skilled in organising your time, prioritising efficiently, able to multi‑task and adapt to using various software packages. You’ll enjoy working in a busy environment and helping court users navigate the justice system.

Lead Criterion

Statement of Suitability. A sift based on the statement of suitability may be held if a large number of applications are received.

Further details

These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public. Standard full‑time working hours are 37 hours per week. HMCTS welcomes part‑time, flexible and job‑sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part‑time, flexible and job‑sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy.

Applications for part‑time working would be considered however due to the nature of the role the minimum number of hours considered would be 30 hours over 4 days.

Skilled Worker Visa

This role is not eligible for new Skilled Worker visas in accordance with the current immigration rules.

From 22 July 2025, the Government introduced changes to the Skilled Worker visa route. The department cannot consider sponsoring you for this role unless you have held a Skilled Worker visa prior to the 22 July 2025 changes. If you have held a Skilled Worker visa continuously, please raise this during your vetting checks and eligibility will be assessed in accordance with the immigration rules and transitional provisions in place.

If you are applying for this role and you have not held a Skilled Worker visa prior to the 22 July 2025 changes, you will need to consider your options for obtaining and/or maintaining your right to work in the UK in light of these changes. Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom.

The Department will continue to comply with UK Immigration Rules applied in the UK and Civil Service. You can read more about Skilled Worker visas and the eligibility criteria here.

Location

This post is based at Worcester Justice Centre, Castle Street, Worcester, WR1 3QZ.

Other Responsibilities / Travel

As part of this role the successful candidate may be required to clerk Tribunals hearings across Hereford and Worcestershire and therefore must be able/willing to travel.