10073 - Administrative Officer - Nottingham

Ministry of Justice; Nottingham; On-site; GBP 22,000 - 30,000; Full time

Job summary

A governmental department in Nottingham seeks Administrative Officers to provide critical administrative support to court users and management. The role requires excellent attention to detail, strong communication skills, and the ability to multi-task in a busy environment. Successful candidates will help navigate the justice system and provide proactive customer service to the public.

Qualifications

• Friendly and approachable manner.
• Desire to deliver proactive support to customers.
• Skilled in using various software packages.

Responsibilities

• Provide administrative support to court users and management.
• Progress cases through the tribunal system.
• Assist in various functions within HMCTS.

Skills

Excellent attention to detail

Good written and verbal communication skills

Organisational skills

Ability to multi-task

Proactive customer support

Job description

Overview

Proud to serve. Proud to keep justice going

Our Admin Officers play a critical role, providing excellent administrative support and customer service to court users, judiciary and management.

Your role

Tribunals are specialist courts whose judges and members hear a wide range of cases, such as tax, employment, and immigration and asylum. Tribunals often sit as a panel, incorporating a legally qualified Tribunal Judge as well as panel members with specific areas of expertise. Some tribunals have limited powers to impose fines and penalties or to award compensation and costs. Other types of tribunal decisions might result in the allowance or disallowance of a benefit, leave or refusal to stay in the UK, or the extent of provision of special educational help for school-age children.

You will be assigned to teams to carry out a variety of general administrative duties to progress cases through the tribunal system or provide support to other functions within HMCTS.

Your skills and experience

With a friendly and approachable manner, you’ll have excellent attention to detail and good written and verbal communication skills. You have a desire to deliver proactive and effective support to customers by phone and email. You’ll be skilled in organising your time, prioritising efficiently, able to multi-task and adapt to using various software packages. You’ll enjoy working in a busy environment and helping court users navigate the justice system.

Further details

These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public. Standard full time working hours are 37 hours per week. HMCTS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy.

Applications for part-time working would be considered however due to the nature of the role the minimum hours would be 30 hours per week over 4 days.

Skilled Worker Visa

From 22 July 2025, the Government increased the salary threshold and skills level for Skilled Worker visas. This role does not meet the eligibility criteria for sponsorship in accordance with the current immigration rules if you looking to apply for a Skilled Worker Visa for the first time.

The Department cannot consider sponsoring you for this role unless you have held a Skilled Worker visa continuously since before 22 July 2025. If you have held a Skilled Worker visa continuously, please raise this during your vetting checks and eligibility will be assessed in accordance with the immigration rules and transitional provisions in place.

If you are applying for this role and you do not meet the new eligibility criteria for sponsorship (or the transitional provisions), you will need to consider your options for obtaining and/or maintaining your right to work in the UK in light of these changes. Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom.

The Department will continue to comply with UK Immigration Rules applied in the UK and Civil Service. You can read more about Skilled Worker visas and the eligibility criteria here.

Location

These posts will be based at Nottingham Justice Centre, Carrington Street, Nottingham, NG2 1EE