Technicien Maintenance Ascenseurs H/F

KONE; Noisy-le-Sec; Sur place; EUR 40 000 - 50 000; Plein temps

Résumé du poste

A leading service provider in the elevator industry is looking for a Customer Relationship Management professional in Noisy-le-Sec, France. The role focuses on ensuring customer satisfaction through quality service, managing on-site communications, and adhering to safety practices during operations. Ideal candidates should have strong communication skills and a proven background in customer relationship management. Training will be provided as needed.

Qualifications

• Proven experience in customer relationship management.
• Ability to communicate effectively on-site.
• Strong safety awareness and compliance with regulations.

Responsabilités

• Ensure customer satisfaction through quality service.
• Maintain excellent relationships with customers.
• Accountable for site safety and service operations.
• Plan workload effectively with the service supervisor.
• Report back on work completed accurately.

Connaissances

Customer satisfaction

Communication skills

Safety awareness

Planning

Problem-solving

Description du poste

Customer relationship management

• Responsible for customer satisfaction through quality of service and through regular, proactive, and precise on-site communication (callout ETA, job performed, etc)
• Responsible for accurate and real time back reporting of work performed (at the equipment level) in order to ensure the accuracy of e-Optimum and Customer Notification.
• Accountable for maintaining excellent relationships with the customers, the contact person and end-users presents on site, by applying the Ambassador attitude.
• Accountable for equipment safety and performance
• Accountable for managing the site environment during service operations
• Accountable for identifying site risk, and communicate them to his supervisor
• Accountable to take immediate action on site in case of high risk identification and to apply the escalation procedure
• Accountable for identifying “unplanned” service repairs based on the equipment needs, contacting the on-site contact person, get his approval if not covered by the contract, and perform them

Service operations

• Accountable for the end-users and the site safety
• Accountable for the safe working environment
• Responsible for safe working practices and carrying out the operations according to maintenance instructions and safety instructions.
• Accountable for the execution of the service visits (planned maintenance, callouts and service repairs) respecting the schedule and time limit (callout), the quality standards, the time allocation and the processes
• Responsible for effectively planning his workload, in conjunction with the service supervisor
• Accountable for raising sales lead to his supervisor
• Accountable for very precise and timely back reporting of the work done according to the process
• Responsible for submitting time sheets based on the execution
• Responsible for managing his proximity stock (shelving, inventory, stock transfer, etc), identifying the spare need, requesting the spare to his supervisor.
• Responsible for keeping the service tooling, van, instruments, etc safe, maintained and in good condition
• Contributes to the ongoing improvement of the products, the methods and the safety by feedback to the PCM organisation and his supervisor

Leadership / People management

• Responsible for regular update of his supervisor on all relevant information
• Responsible for being familiar with all aspects of lift and associated technology and accountable for attending the proposed training
• May be required to give training / coaching to persons nominated by the supervisor