Strategic Enterprise CSM — Growth & Retention (France)

Go1; Paris; Hybride; EUR 50 000 - 70 000; Plein temps

Résumé du poste

A leading EdTech company is seeking an Enterprise Customer Success Manager to manage strategic client relationships in France. The ideal candidate will have 5-7 years of relevant experience, fluency in English and French, and a proven history of engaging effectively with senior stakeholders. Responsibilities include orchestrating account growth strategies, leading quarterly business reviews, and ensuring high levels of customer satisfaction. This role offers competitive incentives, flexible working conditions, and numerous benefits, fostering a diverse and engaging workplace.

Prestations

Competitive incentive plan

Employee Stock Option Plan

Flexible approach to work

Monthly work from home reimbursement

Unlimited access to the Go1 Learning Hub

Professional development fund

Volunteer leave

PTO + Wellbeing days

Flexible public holidays

Family planning & parental leave

Wellness initiatives

Qualifications

• 5–7 years in Customer Success, ideally within SaaS or EdTech.
• Fluent in English and French.
• Proven success with multi-stakeholder relationships.

Responsabilités

• Build relationships with enterprise customers.
• Lead Quarterly Business Reviews (QBRs).
• Collaborate with cross-functional teams to enhance client experience.

Connaissances

Communication skills

Analytical mindset

Relationship building

Problem-solving

Description du poste

A leading EdTech company is seeking an Enterprise Customer Success Manager to manage strategic client relationships in France. The ideal candidate will have 5-7 years of relevant experience, fluency in English and French, and a proven history of engaging effectively with senior stakeholders. Responsibilities include orchestrating account growth strategies, leading quarterly business reviews, and ensuring high levels of customer satisfaction. This role offers competitive incentives, flexible working conditions, and numerous benefits, fostering a diverse and engaging workplace.