Strategic Account Management Team Lead

swan.io; Paris; Hybride; EUR 85 000 - 110 000; Plein temps

Résumé du poste

A leading embedded banking specialist in Paris is seeking a Lead for their Sales Strategy & Account Managers. This role involves managing a team, driving partner revenue growth, and collaborating with various departments to ensure partner success. Ideal candidates should have over 8 years of experience in business development, strong analytical skills, and a passion for customer relations. A hybrid work policy is available, and diverse candidates are encouraged to apply.

Prestations

25 days holidays + RTT

Meal Vouchers

Monthly mobility package

Health insurance

Partnerships for sports discounts

Well-being support

Hybrid remote policy

Annual team offsite

Qualifications

• 8+ years of experience in business development or account management.
• Experience as a team lead or manager.
• Strong understanding of technical and regulatory concepts.

Responsabilités

• Manage a team of Account Managers to achieve regional objectives.
• Accountable for revenue growth of partner portfolio.
• Conduct Quarterly Business Reviews (QBR) for top partners.

Connaissances

Strategic thinking

Business acumen

Consultative sales

Data-driven analysis

Customer relationship management

Description du poste

About

Swan is Europe’s embedded banking specialist. We empower software companies to embed banking features like accounts, cards, and payments directly into their products, under their own brand. Swan processes over €1.5 billion in monthly transactions for more than 150 companies — like Pennylane, Indy, Agicap, Libeo, and Lucca. Founded in 2019, the company has received growth capital from leading investors such as Lakestar, Accel, Creandum, Bpifrance and Eight Roads. Swan is a principal member of Mastercard and a licensed financial institution, regulated by the French banking authority (ACPR).

Our mission

Banking belongs in business software

Many software companies already serve small businesses incredibly well: helping them send invoices, run payroll, manage inventory, and more. They’re on a mission to become the central hub for managing every aspect of business life.

But when it comes to financial workflows, there’s still a gap. Too many critical tasks like managing cash flow, tracking payments, or reconciling accounts happen outside the software, across spreadsheets, email threads, banking portals.

It’s a missed opportunity. Business software shouldn’t just record financial activity — it should run it.

To learn more about us: About Swan ; Our story.

Job description

Swan is looking for a Lead for our team of Sales Strategy & Account Managers. Someone who will grow our business from the inside and help us maximize the full potential of our platform and partners.

We are looking for a strategic thinker with strong business acumen who excels in identifying and capitalizing on entrepreneurial revenue opportunities. The ideal candidate should be curious, eager to learn, and possess a solid understanding of technical and regulatory concepts of a Financial Institution. They will leverage their consultative sales skills to understand partner and end-customer needs and position solutions for Swan's long-term success. As a collaborative team player, they will work closely with our Product and Compliance teams to integrate critical prospect and partner requirements into our roadmap and streamline our onboarding processes.

While we're expanding across Europe with local presence in multiple countries, this position is based in our Paris office.

Your mission

Ensure the success of our partners with Swan by:

• Accelerating time-to-revenue during the onboarding phase
• Driving planned revenue growth
• Ensuring a high level of satisfaction and avoiding churn

Your responsibilities

• Management of a team of Account Managers to reach the objectives set for the region
• Manage your portfolio of partners and be accountable for their revenue growth
• Track and analyse your partners’ performance to identify opportunities and challenges
• Conduct Quarterly Business Reviews (QBR) for top partners to track progress and align strategies, drive partner engagement with standardized monthly reporting and product marketing
• Upsell new features on existing projects with partners
• Monitor and manage partner satisfaction through Health Score, CSAT, and other metrics
• Coordinate with the product development team to convey customer requirements and feedback
• Effectively work cross-functionally across the organization to shape Swan’s solutions to meet customer needs

Curious about your future team?

Within our Strategic Account Management team, you will be part of our Operations department and work closely with Integration Specialists, Compliance, Account Executives and Support to ensure our the success and growth of our partners.

Preferred experience

You’re a great match if:

• 8+ years of experience in a business development or account management position in a start-up/scale-up, another fast-paced work environment or in a consulting firm.
• Previous experience as a team lead or manager
• You have a strong interest in startups and emerging technology businesses.
• You can understand and articulate technical concepts, translating them into business- or industry-relevant language.
• You are passionate about customer success and building long-term relationships.
• You are data-driven and highly analytical.
• Our ideal teammate: Empathetic. Skilled. Frank. We love to challenge each other, and we leave our egos at the door.

It’s okay if you don’t tick all the boxes — don’t let imposter syndrome prevent you from applying!

Swan is committed to providing a caring work environment for all employees, regardless of age, sex, disability, sexual orientation, race, religion, or belief.

When it comes to recruitment, we’re interested in your work experience, skills, and overall personality. Because diversity makes the workplace stronger and is necessary for Swan’s success, we are intensifying efforts to incorporate concrete actions to help us improve in this area.

About Swan

Perks of being a Swanee:

• Holidays: 25 days + RTT
• Meal Vouchers: We provide a Swile card to cover your meals on work days.
• Transport: Monthly mobility package for employees. In accordance with the company agreement for sustainable mobilities, you can now use your mobility package to pay for alternative commuting modes.
• Health insurance (mutuelle): Health and welfare insurance.
• Sports: Partnership with Classpass and Gymlib for discounts on subscriptions; wide range of sports and wellness activities.
• Well-being support: Access to Moka Care for mental health and wellness.
• Hybrid remote policy: Work from home for 2 days per week.
• Offsite: Once a year we gather to reconnect and focus on topics.
• This isn’t a perk, it should be the rule, but diversity and inclusion are important at Swan. We’re working hard to improve.

Our values:

Swan’s core values guide our actions daily. Individually they may seem obvious, but together they form a unique culture.

Simplicity: Simplicity is the ultimate sophistication. Making complex things simple is what we do.

Long Term: We always play the long game to support our partners’ growth and climate commitments.

Excellence: We are a team of experts who strive to create banking services that exceed our partners’ expectations.

Be Human: We believe in kindness and integrity, and caring about broader issues that affect our planet.

You can find out more about our culture.

Recruitment process

• A 30-minute video call with our Talent Acquisition Manager to get to know you, understand your career expectations and answer questions
• An interview with Arthur, our Head of Strategic Account Management
• A business case
• Meet the team
• An interview with Olivia, our COO