Solutions Consultant

UserTesting; Paris; Hybride; EUR 50 000 - 70 000; Plein temps

Résumé du poste

UserTesting is seeking a Solutions Consultant in Paris to partner with customers and recommend tailored solutions. Ideal candidates will have experience in consultative roles and a solid understanding of customer experience methodologies. This is a full-time, hybrid role that requires collaboration across teams to deliver impactful results.

Qualifications

• Extensive experience in a customer-facing or consultative role.
• Consultative mindset with confidence in stakeholder engagement.
• Solid understanding of customer experience (CX) research and methodologies.

Responsabilités

• Act as a trusted advisor to clients and showcase UserTesting's power.
• Collaborate across sales and product teams to deliver solutions.
• Solve complex problems and drive measurable impact.

Connaissances

Organizational Management

Presentation Skills

Agile

SAFe

AWS

Solution Architecture

Conflict Management

Data Management

Scrum

Team Management

Pre-sales

Management Consulting

Description du poste

Were UserTestingthe leader in human insight. Our mission is to help organizations craft exceptional customer experiences through fast actionable feedback.

We empower teams to build the best products and experiences by embedding real human perspectives into every stage of the development processfrom ideation to launch. With the worlds strongest participant network AI-powered analysis expert services and seamless integrations we help companies eliminate guesswork align stakeholders and bring customer needs into sharp focus.

Trusted by more than 3000 organizations worldwideincluding 75 of the Fortune 100UserTesting delivers measurable business outcomes reduces risk and helps teams deliver with confidence. Joining our team means being part of a passionate group focused on transforming how companies understand and connect with their customers.

Lets build experiences people lovetogether.

The Opportunity

As a Solutions Consultant at UserTesting youll be a strategic partner to both prospective and existing customersbringing technical know-how a consultative mindset and deep product knowledge to recommend tailored solutions that solve real business challenges and drive measurable impact.

Youll act as a trusted advisor collaborating across sales customer success product and services teams to showcase the power of UserTesting in action and deliver compelling customer experiences that convert interest into long-term value.

The Team

Youll be joining a high-performing collaborative Solutions Consulting team that partners closely with Enterprise Sales Directors Account Executives and Customer Success Managers. Although geographically dispersed the team is united by a mission to unlock customer value through thoughtful human-centered solutions.

What Were Looking For

Were looking for someone who thrives on solving complex problems values collaboration and is driven by the impact of customer insight. Youll thrive in this role if you have :

Extensive experience in a customer-facing or consultative role such as Solutions Consultant Solutions Engineer or similar

A consultative mindset with confidence engaging stakeholders from C-Suite to practitioner level

Excellent analytical and problem-solving abilities

Strong storytelling and communication skills to clearly articulate business value

Solid understanding of customer experience (CX) research and methodologies

Familiarity with SaaS platforms and enthusiasm for digital experience technology

Ability to manage multiple priorities with a results-driven approach

A collaborative nature and experience supporting sales strategies

Fluency in both written and spoken English and French

This is a hybrid role requiring 2 days per week in our Paris office.

Dont meet every single requirement but excited about the role

We encourage you to apply! Research shows that certain demographics are less likely to apply unless they meet 100% of the requirements. You may be just the right candidate for this or other roles. We know that diverse perspectives foster innovation and were committed to building a team that includes a variety of backgrounds experiences and skills.

Application Process

Meet with a Recruiter

Meet the Hiring Manager

Participate in a Skill Interview and Stakeholder Interview

Offer Stage

Accommodations

At UserTesting we are committed to providing more inclusive and accessible experiences for all candidates. If you require accommodations or have specific requests to tailor our interview process to better suit your needs please contact us at : . Prefer to speak to someone directly Please askwere here to help.

UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women minorities individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds experiences abilities and perspectives. UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance as applicable.

Required Experience :

Contract

Key Skills

Organizational Management,Presentation Skills,Agile,SAFe,AWS,Solution Architecture,Conflict Management,Data Management,Scrum,Team Management,Pre-sales,Management Consulting

Employment Type : Full-Time

Experience : years

Vacancy : 1