Service Operations Specialist

ABB E-mobility B.V.; Saint-Laurent; Hybride; EUR 35 000 - 45 000; Plein temps

Résumé du poste

A leading EV charging technology company is seeking a Service Operations Specialist in Saint-Laurent, Occitanie. The role involves processing customer orders, creating quotations, and managing preventive maintenance for Field Service engineers. Ideal candidates are detail-oriented with excellent communication skills and fluent in English. Experience with SAP and SFDC Service Cloud is a plus. This position offers a hybrid work model.

Qualifications

• Fluent spoken and written English is mandatory.
• Adaptable to changing requirements and deadlines.
• Passionate about delivering quality and driving continuous improvement.

Responsabilités

• Process customer orders for invoicing.
• Create quotations and follow up on purchase orders.
• Manage maintenance plan jobs for Field Service engineers.

Connaissances

Strong coordination and multitasking abilities

Excellent communication and interpersonal skills

Customer-oriented approach

Proactive problem-solving

Formation

Good level of education or successful work experience

Outils

SAP

SFDC Service Cloud

Description du poste

Work Model: Hybrid

Full-Time/Part-Time: Full Time

Contract Type: Permanent

Are you detail-oriented, organized, and motivated by delivering excellent service to customers? We’re looking for a Service Operations Specialist to help ensure smooth and efficient service processes from quotation to invoicing.

In this role your main accountabilities will be:

• Process customer orders for Invoicing.
• Create quotations for customers and follow up on the receipt of the purchase order.
• Manage maintenance plan jobs (Preventative Maintenance) for the Field Service engineers in SFDC system and communicate the annual maintenance plan with Customers.
• Process all completed work orders from Field Service Engineers.
• Process spare part returns and when required book collections with logistics companies.
• Process credit resolutions for customers in accordance with the Credit Control department requirements.
• Work closely with the complete Service team to ensure all necessary transactions are completed in a timely manner.
• Identify fields of improvements and optimization and work with the different Service team members to prioritize and roll out continuous improvement activities and projects.

To make the above work, we are looking for a professional who has a customer‑oriented and detail-focused mindset. Other essential requirements:

• Strong coordination and multitasking abilities
• Good level of education achieved or demonstrated successful work experience in similar field of work
• Fluent spoken and written English is a mandatory requirement for this role
• Adaptable to changing requirements and deadlines
• Excellent communication and interpersonal skills
• Strong customer orientated approach to problem solving
• Proactive problem‑solver with a hands‑on attitude
• Passionate about delivering quality and driving continuous improvement
• SAP and SFDC Service Cloud experience would be an advantage

ABB E‑mobility is a world leader in EV charging technology and a partner of choice for the world’s biggest electric vehicle OEMs and nationwide EV charging network operators. With a strong R&D pipeline, our robust product portfolio of innovative holistic solutions – from grid to charge point and domestic installations to large fleet depots – means we are actively enabling the future of e‑mobility, not just predicting it.