Senior IT Operations & Incident Lead - Strasbourg (Onsite)

Black Pen Recruitment; Strasbourg; Sur place; EUR 60 000 - 80 000; Plein temps

Résumé du poste

A leading international IT services provider is seeking a Senior Operations Support Engineer in Strasbourg, France. The ideal candidate will have over 7 years of experience in IT operations, with a strong focus on cloud-native environments, ITIL processes, and middleware technologies. You will manage complex incidents and lead technical investigations while ensuring robust communication with stakeholders. Excellent command of English and French is required, alongside proven leadership abilities in a high-pressure environment.

Qualifications

• Minimum 7 years of experience in enterprise IT operations.
• 3+ years in a senior operational role managing complex incidents.
• Strong understanding of automation frameworks and observability tools.

Responsabilités

• Manage high-severity incidents across interconnected systems.
• Lead root-cause analyses and post-incident reviews.
• Define monitoring strategies and optimize observability.

Connaissances

IT operations management

Cloud-native environments

ITIL processes

Linux/Unix systems

Container orchestration

Automation and scripting

Middleware technologies

Communication skills

French language proficiency

English language proficiency

Formation

University degree in IT or relevant discipline

Outils

Terraform

Docker

Kubernetes

Prometheus

Grafana

Ansible

Description du poste

A leading international IT services provider is seeking a Senior Operations Support Engineer in Strasbourg, France. The ideal candidate will have over 7 years of experience in IT operations, with a strong focus on cloud-native environments, ITIL processes, and middleware technologies. You will manage complex incidents and lead technical investigations while ensuring robust communication with stakeholders. Excellent command of English and French is required, alongside proven leadership abilities in a high-pressure environment.