Senior Enterprise CSM - Growth & Retention (Remote)

CybelAngel; Paris; Hybride; EUR 45 000 - 50 000; Plein temps

Résumé du poste

A global cybersecurity firm is seeking a Customer Success Manager to manage large strategic accounts in the Middle East and Latin America. The ideal candidate will have at least 2 years of experience in customer success within a SaaS environment, fluent in both English and Spanish. The position encourages a hybrid work model and offers competitive salary plus performance bonuses, alongside comprehensive benefits, including healthcare and flexible working hours.

Prestations

Base Salary range: 45k-50k+

Bonus: 18% uncapped

Debit card for lunch

Healthcare insurance

Remote allowance

Monthly credits for CSE partner

5 weeks of holidays

Subsidy for one sporting event per year

Legal Care Service

Flexible work environment

Qualifications

• 2+ years of experience as a Customer Success Manager in a SaaS environment.
• Proven background in managing large enterprise accounts.
• Strong stakeholder management and communication skills are critical.

Responsabilités

• Manage and grow a portfolio of large, strategic international accounts.
• Act as the main point of contact for high-value clients.
• Lead onboarding and long-term success of customers.
• Drive customer satisfaction, retention, and expansion.

Connaissances

Customer Success Management

Stakeholder Management

Communication Skills

Problem-solving

SaaS Knowledge

Fluent English

Fluent Spanish

Description du poste

A global cybersecurity firm is seeking a Customer Success Manager to manage large strategic accounts in the Middle East and Latin America. The ideal candidate will have at least 2 years of experience in customer success within a SaaS environment, fluent in both English and Spanish. The position encourages a hybrid work model and offers competitive salary plus performance bonuses, alongside comprehensive benefits, including healthcare and flexible working hours.