Senior Customer Success Manager, SaaS Platform

Edenred; Issy-les-Moulineaux; Sur place; EUR 50 000 - 70 000; Plein temps

Résumé du poste

A global solutions provider in Issy-les-Moulineaux is seeking a Customer Success Manager to enhance the impact on over 40 business units. The ideal candidate will have at least 5 years of SaaS incident and problem management experience, excellent communication skills, and fluency in both French and English. You will support Business Units in maximizing product usage, manage queries proactively, and contribute to continuous product operations improvement. Join a dynamic team dedicated to innovation and customer satisfaction.

Qualifications

• At least 5 years of experience in incident/problem management in a SaaS environment.
• Proficient in Salesforce and Jira.
• Strong analytical and process-oriented mindset.
• Proactive problem-solving capabilities.
• Excellent communication and interpersonal skills.
• Fluency in French and English (written and spoken).

Responsabilités

• Act as a main point of contact for Business Units, addressing queries and issues.
• Coordinate with cross-functional teams to ensure operational excellence.
• Support Business Units in maximizing their use of the E+ Platform.
• Identify and solve product and non-product issues promptly.
• Facilitate improvement and sharing of best practices.

Connaissances

Incident management

Problem management

Proficient in Salesforce

Proficient in Jira

Analytical mindset

Communication skills

Interpersonal skills

Proactive problem-solving

Fluency in French

Fluency in English

Description du poste

A global solutions provider in Issy-les-Moulineaux is seeking a Customer Success Manager to enhance the impact on over 40 business units. The ideal candidate will have at least 5 years of SaaS incident and problem management experience, excellent communication skills, and fluency in both French and English. You will support Business Units in maximizing product usage, manage queries proactively, and contribute to continuous product operations improvement. Join a dynamic team dedicated to innovation and customer satisfaction.