Senior Customer Success Manager II - Remote & FR/EN

WomenTech Network; France; Hybride; EUR 50 000 - 70 000; Plein temps

Résumé du poste

A technology solutions provider in France is seeking a Customer Success Manager to drive customer satisfaction and strengthen relationships. In this role, you will engage with clients, understand their needs, provide strategic guidance, and ensure product adoption. The ideal candidate has experience in account management and a strong technical background in internet and cloud technologies. This position offers the flexibility to work from home or the office.

Prestations

Flexible working options

Health benefits

Professional development opportunities

Qualifications

• Experience in Account Management, Customer Success, or related fields.
• Solid technical understanding of internet, cloud computing, and cybersecurity.
• Customer-focused with strong analytical and problem-solving skills.

Responsabilités

• Build lasting client relationships to ensure satisfaction and success.
• Manage account ownership and address escalations effectively.
• Monitor customer health and usage to identify risks for adoption.

Connaissances

Account Management

Customer Success

Technical Understanding

Problem-Solving

Excellent Communication

Fluency in French and English

Description du poste

A technology solutions provider in France is seeking a Customer Success Manager to drive customer satisfaction and strengthen relationships. In this role, you will engage with clients, understand their needs, provide strategic guidance, and ensure product adoption. The ideal candidate has experience in account management and a strong technical background in internet and cloud technologies. This position offers the flexibility to work from home or the office.