Senior Account Manager (fixed-term contract)

Sutton; Paris; Hybride; EUR 40 000 - 80 000; Plein temps

Résumé du poste

Join a dynamic cultural communications agency as a Senior Account Manager, where you will inspire connections in the arts and culture sector. This role involves leading media campaigns, managing client relationships, and ensuring effective communication strategies are executed flawlessly. With a focus on collaboration and creativity, you will work alongside talented professionals in a vibrant environment that values innovation and community engagement. Enjoy a hybrid working model and various benefits while making a significant impact in the cultural landscape.

Prestations

Fully serviced co-working office space

Gym access and free classes

Flexible working hours

Professional development opportunities

Meal vouchers

50% of Navigo card subscription

Social events for team building

Qualifications

• Proven management experience in PR and communications.
• Strong client management and networking skills.

Responsabilités

• Develop and implement effective media campaigns.
• Manage day-to-day client relationships and ensure satisfaction.
• Lead and develop team members effectively.

Connaissances

Client Management

Campaign Management

Networking Skills

Media Relations

Team Management

Description du poste

Job Description

Sutton is a cultural communications agency that inspires connections between people, ideas and places in the arts and culture space. We champion ares and culture through communications, marketing, and partnerships. Founded in 2006, our teams, based in London, Paris, New York, Miami, Hong Kong and Singapore, work to engage audiences locally, internationally and digitally. We believe the communities we build and engage with across the cultural landscape demonstrate the vital role culture plays in enhancing our lives.

Purpose of the Role

Senior Account Managers work closely to support Account Directors or equivalent account lead in ensuring that the strategy and campaigns agreed with their Directors are developed and followed through. Senior Account Managers are required to have significant experience as Account Managers who manage the day-to-day relationship with clients, drafting releases and other key documents, managing approval processes, pitching to journalists, managing logistics, securing press coverage and managing Executives with minimal support from the account lead if required.

Responsibilities

Media Campaigns

• Develops and implements press and PR plans, within budget and within agreed media targets to deliver maximum impact and positive messaging
• Has an excellent understanding of strategic communications to deliver strong campaigns
• Provides a fast, helpful and efficient response to all media enquiries and takes advice from Account Director or Director as appropriate
• Leads on campaign work including drafting and overseeing issue of media materials, Q&As and key documents to an excellent standard, effective list-building, liaising with clients on signing off materials and images, and develops and actions social media plans
• Regularly meets and pitches on the phone and via email to journalists and places coverage
• Sets up and attends journalist meetings with colleagues as appropriate, building their own existing network of well-placed contacts
• Ensures successful cross-company pitches to key target journalists through proper and timely coordination of information across the teams and offices
• Manages account administration with support from the account lead only if required
• Coordinates and supervises interviews / photo-calls / media events and drafts guest-lists for events
• Oversees updating of press campaigns, monitoring and chasing up coverage
• Ensures feedback to Account Director and inter-team communication at all times
• Approves listings text
• Keeps up to date with media outlets, who is writing what so that the campaigns are as effective as possible
• Shares knowledge and updates teams on any intel they come across when reading eg. articles of interest, new writers or redesigns of publications

Client Management and Reporting

• Is the main point of contact for clients and manages the day-to-day relationships with clients, with some support from the account lead as required
• Provides fast, helpful and efficient responses for clients, takes advice from Account Director or Direct as appropriate and is proactive in setting up calls, setting agendas and ensuring actions are being delivered promptly
• Proactively informs client of campaign developments; identifying which priority areas each client will want to be updated on, working in a tailored way to build trust with each client
• Ensures press cuttings are issued to clients promptly
• Coordinates media campaigns to keep stakeholders / other PRs informed and ensures messaging is consistent
• Writes project debrief reports
• Writes AVE reports as required

Team Management

• Manages any team members efficiently and confidently, ensuring they are trained and developed in all relevant areas of their work
• Manages (if relevant) the workflow of one to two members of staff ensuring they are providing a seamless services to their clients and wider team
• Manages upwards to line manager and / or Director regularly on progress, including planning for internal meetings, and flags any issues or concerns promptly

Additional Responsibilities

• Acts as an ambassador for the Company and a role model for all staff
• Attends Managers meetings
• Manages intern as required
• Deputises for Account Directors or covers for Account Manager and Executive colleagues as required
• Emergency contact on rotation
• Ensures Sutton website is updated with new team and client details
• Attends client and non-client events regularly
• Communicates with other teams to ensure collaborative and joined-up Company communication
• Assists with pitches to potential clients
• Performs any other task as required by Chief Executive, Managing Director or Account Director or Director
• Sends media and VIP database contacts to nominated person

Key Skills, Knowledge and Experience

• Proven management experience
• Client management experience
• Proven experience of management of campaigns
• Proven networking skills and experience
• Proven experience of working on multiple clients/campaigns

Competencies

• Working to deadlines

Benefits

At Sutton, you will be working with a friendly and talented global team of PR and comms specialists. You will have the opportunity to work with varied and interesting clients. There will be plenty of events that enable our teams to socialise together and bring our people together.Other benefits include:

• Great central Paris in the 8th arrondissement
• Fully serviced co-working office space with gym, free classes, sauna etc.
• Hybrid working pattern
• Flexible working
• Professional development
• Meal vouchers
• Remote working
• 50% of Navigo card subscription

You must have the right to work in France.

If you are interested in applying, please apply via our HR system BambooHR by 15 February 2025. Regrettably, we will only be able to reply to successful candidates.

Sutton is an Equal Opportunity Employer and committed to eliminating discrimination and encouraging diversity in the workplace. We aim to provide equity and fairness for all job applicants throughout the interview process and do not discriminate on grounds of gender, marital status, age, race, ethnic origin, sexual orientation, religious beliefs or disablement.