Remote Head of Customer Success (France) - Growth Lead

Jobgether; À distance; EUR 80 000 - 120 000; Plein temps

Résumé du poste

A leading recruitment agency seeks a Head of Customer Success to lead their Customer Success team remotely from France. This role involves driving customer retention and satisfaction by managing a high-performing team and collaborating across departments. Candidates should have over six years of relevant experience, with a strong data-driven mindset and exceptional communication skills. The position offers competitive benefits, including a dynamic work culture and performance-based incentives.

Prestations

Competitive salary

Performance-based incentives

Stock options

Comprehensive health insurance

Annual company trip

Flexible work environment

Qualifications

• 6+ years of experience in Customer Success, including at least 3 years in a leadership role.
• Proven track record in driving customer retention and satisfaction at scale.
• Strong leadership skills with the ability to inspire and grow teams.

Responsabilités

• Lead and develop a high‑performing Customer Success team.
• Own Net Revenue Retention (NRR) goals and drive expansions.
• Align with Sales and Marketing teams to maximize engagement.

Connaissances

Customer retention

Leadership

Data-driven mindset

Communication skills

Experience in B2B SaaS

Customer success metrics

Ability to thrive in fast-paced environments

Outils

CRM systems

Customer success tools

Description du poste

A leading recruitment agency seeks a Head of Customer Success to lead their Customer Success team remotely from France. This role involves driving customer retention and satisfaction by managing a high-performing team and collaborating across departments. Candidates should have over six years of relevant experience, with a strong data-driven mindset and exceptional communication skills. The position offers competitive benefits, including a dynamic work culture and performance-based incentives.