Remote Graduate Customer Success Manager

Canonical; À distance; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A pioneering tech firm is seeking a Customer Success Manager to support and enhance user experiences in the tech segment. The role involves onboarding new customers, resolving ticket requests, and collaborating with sales and support teams. Ideal candidates will have a passion for technology and experience in customer-facing roles. The firm offers an annual review, bonus opportunities, and a distributed work environment, aiming for excellence in the global move to open source.

Prestations

Personal learning and development budget of USD 2,000 per year

Annual compensation review

Recognition rewards

Annual holiday leave

Maternity and paternity leave

Employee Assistance Programme

Opportunity to travel to meet colleagues

Priority Pass for travel upgrades

Qualifications

• Empathetic with a natural drive to help others.
• Strong organizational skills and ability to structure documentation.
• Proficiency in multiple languages is a plus.

Responsabilités

• Support customers by finding solutions to ticket requests.
• Enrich documentation about problem solving and onboarding materials.
• Drive campaigns targeting multiple customers through digital touch-points.
• Identify high-potential customers from newly onboarded users.
• Onboard new customers to Canonical products.
• Collaborate with Sales and Support on engagement plans.
• Engage with customers to ensure risk identification.
• Collect and format feedback for the product team.

Connaissances

Customer-facing experience

Empathy

Passion for technology

Excellent presentation skills

Organizational skills

Team player

Description du poste

A pioneering tech firm is seeking a Customer Success Manager to support and enhance user experiences in the tech segment. The role involves onboarding new customers, resolving ticket requests, and collaborating with sales and support teams. Ideal candidates will have a passion for technology and experience in customer-facing roles. The firm offers an annual review, bonus opportunities, and a distributed work environment, aiming for excellence in the global move to open source.