Remote French Customer Advisor – Gaming Brand Support

Foundever; À distance; EUR 30 000 - 40 000; Plein temps

Résumé du poste

A customer experience leader is looking for a French Customer Advisor to join their team in Valence, working with a leading video game brand. Candidates should be fluent in French and have a good level of English. The role involves responding to customer inquiries, maintaining product knowledge, and managing correspondence. The company offers competitive wages, paid training, and a dynamic multicultural environment. This is a remote position with potential for growth and development.

Prestations

Competitive wages

Paid professional technical training

Monthly performance-based bonuses

Continuous learning and development opportunities

International and multicultural environment

Qualifications

• Must hold EU citizenship or valid work permit.
• Calm and level-headed attitude in every situation.
• Ability to work under pressure to achieve deadlines and KPIs.

Responsabilités

• Respond efficiently to all customers’ enquiries within timescales.
• Develop and maintain knowledge of the client’s products.
• Log all calls accurately in line with procedures.

Connaissances

Proficient level of French (C1)

Intermediate level of English (B1)

Previous experience in Customer Service

Excellent self-organizing skills

Knowledge of Microsoft Office Pack (Word, Excel)

Description du poste

A customer experience leader is looking for a French Customer Advisor to join their team in Valence, working with a leading video game brand. Candidates should be fluent in French and have a good level of English. The role involves responding to customer inquiries, maintaining product knowledge, and managing correspondence. The company offers competitive wages, paid training, and a dynamic multicultural environment. This is a remote position with potential for growth and development.