Remote Customer Support Manager – EMEA (France)

CENTRIC SOFTWARE INC; France; Sur place; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A leading software company is seeking a Manager of Customer Support to oversee EMEA customer support operations. The ideal candidate will have over 5 years of experience in customer support, excellent communication skills, and a strong ability to manage team performance. This position offers a competitive salary and the chance to work in a remote environment focused on collaboration and flexibility.

Prestations

Competitive salary and benefits

Remote work environment

Opportunities for professional growth

Qualifications

• 5+ years of experience in customer support operations, process improvement, or related role.
• Proven ability to document, standardize, and enforce operational processes.
• Hands-on experience with customer support tools.

Responsabilités

• Manage day-to-day operations of the support team to ensure customer satisfaction.
• Lead, mentor and manage the local support team.
• Collaborate with cross-functional stakeholders for operational excellence.

Connaissances

Fluent French

Strong analytical skills

Excellent communication skills

Strategic thinking

Customer-focused mindset

Formation

Bachelor's degree in relevant field

Outils

Jira Service Desk

Confluence

Customer support ticketing systems

Description du poste

A leading software company is seeking a Manager of Customer Support to oversee EMEA customer support operations. The ideal candidate will have over 5 years of experience in customer support, excellent communication skills, and a strong ability to manage team performance. This position offers a competitive salary and the chance to work in a remote environment focused on collaboration and flexibility.