Remote Customer Support Consultant - Crypto & Tech

SupportYourApp; À distance; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A leading support services company is seeking a Customer Support Consultant to join their multicultural team. This fully remote role requires native Chinese and upper-intermediate English skills. Responsibilities include providing exceptional customer support, building lasting relationships, and applying technology in service. Ideal candidates will have at least 6 months experience in customer support and a positive attitude. Join a dynamic company that supports your growth and offers flexible hours.

Prestations

Flexible schedule

Opportunity to work fully remotely

Paid intensive training and probation

Good bonuses for referring friends

Work-life balance

Qualifications

• At least 6 months of experience in a customer support role.
• Experience with live chats and emails.
• Personal or professional experience in crypto.

Responsabilités

• Provide exceptional customer support via chats and emails.
• Build positive and long-lasting relationships with customers.
• Meet team KPIs.
• Securely work with customers' sensitive information.

Connaissances

Native Chinese

English upper intermediate (B2 level)

Analytical and research skills

Positive and responsible attitude

Outils

CRM systems

Salesforce

Zendesk

Description du poste

A leading support services company is seeking a Customer Support Consultant to join their multicultural team. This fully remote role requires native Chinese and upper-intermediate English skills. Responsibilities include providing exceptional customer support, building lasting relationships, and applying technology in service. Ideal candidates will have at least 6 months experience in customer support and a positive attitude. Join a dynamic company that supports your growth and offers flexible hours.