Remote Customer Success Leader – E‑commerce Growth

Medium; À distance; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A well-known company is seeking a Customer Success leader to own the end-to-end customer experience. This remote role involves defining customer success strategies, managing a high-performing team, and ensuring effective communication with clients. The ideal candidate has 5+ years in client-facing roles, with 2+ years in leadership, and a background in e-commerce, specifically with tools like Shopify and QuickBooks. Join a passionate culture that values innovation and a commitment to customer satisfaction.

Prestations

Flexible work environment

High-impact function leadership

Collaborative culture

Qualifications

• Minimum 5 years of experience in a client-facing operations or customer success role.
• At least 2 years in a leadership capacity required.
• Background in e-commerce operations preferred.

Responsabilités

• Own the end-to-end customer experience and define customer success strategies.
• Build and mentor a customer success team.
• Oversee client onboarding and equipment setup.

Connaissances

Client-facing operations

Leadership

Analytical skills

Problem-solving

Communication

Outils

Shopify

QuickBooks

Description du poste

A well-known company is seeking a Customer Success leader to own the end-to-end customer experience. This remote role involves defining customer success strategies, managing a high-performing team, and ensuring effective communication with clients. The ideal candidate has 5+ years in client-facing roles, with 2+ years in leadership, and a background in e-commerce, specifically with tools like Shopify and QuickBooks. Join a passionate culture that values innovation and a commitment to customer satisfaction.