Remote Customer Success Leader – E‑commerce Growth

Jobgether; À distance; EUR 50 000 - 70 000; Plein temps

Résumé du poste

A recruiting agency is seeking a Customer Success professional to manage the customer experience and lead a team remotely. This role requires at least 5 years of client-facing experience and 2 years in leadership. Ideal candidates should have a background in e-commerce operations, specifically with Shopify and QuickBooks, and strong communication skills. The position offers a flexible working environment and the chance to impact customer satisfaction significantly.

Prestations

Flexible work environment

Collaborative culture

Opportunity for leadership

Qualifications

• Minimum 5 years of experience in a client-facing or customer success role.
• At least 2 years of leadership experience.
• Experience with Shopify and QuickBooks strongly preferred.

Responsabilités

• Own the end-to-end customer experience.
• Build and manage a high-performing customer success team.
• Monitor operational pain points and streamline processes.

Connaissances

E-commerce operations

Customer success leadership

Analytical skills

Communication skills

Problem-solving skills

Outils

Shopify

QuickBooks

Description du poste

A recruiting agency is seeking a Customer Success professional to manage the customer experience and lead a team remotely. This role requires at least 5 years of client-facing experience and 2 years in leadership. Ideal candidates should have a background in e-commerce operations, specifically with Shopify and QuickBooks, and strong communication skills. The position offers a flexible working environment and the chance to impact customer satisfaction significantly.