Remote Crypto Chat Support Specialist (Japanese/English)

SupportYourApp; À distance; EUR 60 000 - 80 000; Plein temps

Résumé du poste

A leading support services provider is seeking a Chat Support Consultant to deliver exceptional customer service in crypto trading. The role requires native Japanese and strong English proficiency, with responsibilities including live chat support and resolving customer inquiries. Ideal candidates have customer support experience, a proactive attitude, and problem-solving skills. Enjoy benefits like flexible schedules and a fully remote work environment.

Prestations

Flexible schedule

Opportunity to work fully remotely

Inclusive international environment

Compensation in USD

Rewards for referrals

Personal development opportunities

Qualifications

• Minimum 6-12 months of online customer support experience, preferably in crypto or financial services.
• Experience in live chat support and handling customer inquiries.
• Strong analytical skills, problem-solving ability, and proactive attitude.

Responsabilités

• Provide customer support in crypto trading via live chat, tickets, and email.
• Handle inquiries, disputes, and appeals effectively.
• Maintain knowledge of the trading platform and market conditions.

Connaissances

Native Japanese

Strong English proficiency (minimum B2)

Analytical thinking

Problem-solving skills

Outils

CRM

Description du poste

A leading support services provider is seeking a Chat Support Consultant to deliver exceptional customer service in crypto trading. The role requires native Japanese and strong English proficiency, with responsibilities including live chat support and resolving customer inquiries. Ideal candidates have customer support experience, a proactive attitude, and problem-solving skills. Enjoy benefits like flexible schedules and a fully remote work environment.