Remote Crypto Chat Support Specialist

SupportYourApp; À distance; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A global Support-as-a-Service company is seeking a Chat Support Consultant to provide efficient customer support in crypto trading. The ideal candidate will be a native Japanese speaker with proficient English skills and at least 6–12 months of online customer support experience. This role offers the opportunity to work flexibly from home and be part of a diverse and inclusive international environment. Responsibilities include managing inquiries, providing accurate information, and improving team performance.

Prestations

Flexible schedule

Opportunity to work fully remotely

Inclusive international environment

Qualifications

• 6–12 months of online customer support experience, preferably in crypto or financial services.
• Experience in live chat support and handling customer inquiries.
• Strong analytical, logical thinking, and problem-solving skills.

Responsabilités

• Provide efficient and excellent customer support in crypto trading via live chat.
• Handle customer inquiries and order disputes.
• Maintain up-to-date knowledge of the company’s trading platform.

Connaissances

Native Japanese

Strong English proficiency (minimum B2; C1 preferred)

Analytical and problem-solving skills

Customer support experience

Description du poste

A global Support-as-a-Service company is seeking a Chat Support Consultant to provide efficient customer support in crypto trading. The ideal candidate will be a native Japanese speaker with proficient English skills and at least 6–12 months of online customer support experience. This role offers the opportunity to work flexibly from home and be part of a diverse and inclusive international environment. Responsibilities include managing inquiries, providing accurate information, and improving team performance.