Regional Medical Information CX Lead — Hybrid

Pfizer, S.A. de C.V; Saint-Ouen-l'Aumône; Hybride; EUR 70 000 - 90 000; Plein temps

Résumé du poste

A leading pharmaceutical company is seeking a Customer Experience Lead to oversee the delivery of Medical Information services across key markets. This role requires handling day-to-day operations, improving customer engagement, and ensuring compliance with MI standards. The ideal candidate will have a degree in a science or healthcare field and 3-5 years of relevant experience. Competitive compensation and a hybrid work model are offered.

Prestations

Health and disability insurance

Retirement plan contributions

Vacation and parental leave policies

On-site health and fitness centers

Qualifications

• 3-5 years of relevant experience in Medical Information/Medical Affairs/Pharmaceutical Industry.
• Second Language skillset may be required.

Responsabilités

• Ensure MI Service delivery for market(s) against performance indicators.
• Manage MI channels including websites and live chat.
• Collaborate with Customer Experience Leads to promote patient-centricity.

Connaissances

Stakeholder engagement

Strategic thinking

Attention to detail

Interpersonal skills

Formation

Degree in a science/healthcare field

Description du poste

A leading pharmaceutical company is seeking a Customer Experience Lead to oversee the delivery of Medical Information services across key markets. This role requires handling day-to-day operations, improving customer engagement, and ensuring compliance with MI standards. The ideal candidate will have a degree in a science or healthcare field and 3-5 years of relevant experience. Competitive compensation and a hybrid work model are offered.