Night Auditor - Full Time

Accor; Issy-les-Moulineaux; Sur place; EUR 20 000 - 40 000; Plein temps

Résumé du poste

A premium hotel in Issy-les-Moulineaux is seeking a Night Auditor to ensure smooth overnight operations and deliver exceptional customer service. The role involves welcoming late guests, reconciling hotel trading, and maintaining a secure environment. Ideal candidates enjoy working night shifts, possess strong communication skills, and demonstrate an understanding of finance. In return, the hotel offers perks including discounts and training opportunities, with a supportive work culture.

Prestations

Discounts on accommodation and food & beverage worldwide

Family & Friends Discounts

Accor Live Limitless Loyalty Program

Access to training platforms

Supportive team environment

Qualifications

• Be a night owl who enjoys working with a team.
• Exceptional customer service and communication skills.
• Excellent time management skills and the ability to work autonomously.
• A hands-on team player with a can-do attitude.
• Willingness to take ownership and have the initiative to carry out different tasks.
• Ability to coordinate multiple tasks whilst maintaining attention to detail.

Responsabilités

• Welcome late arrival guests and farewell early departures.
• Ensure smooth overnight operation and guest satisfaction.
• Undertake daily reconciliation of hotel trading and prepare reports.
• Maximize guest satisfaction and ensure property safety.
• Attend to guests' requests for total customer satisfaction.

Connaissances

Customer service

Communication skills

Time management

Team player

Attention to detail

Finance understanding

Initiative

Formation

Responsible Service of Alcohol (RSA) Certificate

Drivers license

Outils

Opera Cloud

Description du poste

Company Description

“Hospitality is a work of Heart” – At Mövenpick Hotel Hobart we do ordinary things in an extraordinary way. We believe true hospitality is about turning small gestures into heartwarming moments and are looking for a night owl who enjoys numbers.

Located in the heart of Hobart, this 221-room premium hotel offers an exceptional location, unique design, outstanding service, and an exciting dining concept.

As a Night Auditor, no two days are the same. You will assist our guests with all aspects of their arrival and departure experience, and everything in between – check‑in, check‑out, luggage assistance, valet parking, and responding to guest requests – whilst creating unforgettable heartfelt moments.

Join us and become a Heartist®.

Job Description

What you’ll be doing :

• Welcoming our late arrival guests and farewell to our early departures.
• Ensure the smooth and efficient running of the Hotel’s overnight operation, maintaining guest satisfaction and the safety and security of the property.
• Taking initiative to ensure positive and productive interactions with our customers.
• Undertake the daily reconciliation of the Hotel’s trading, including checking and preparing reports, completing audits, and collating the necessary paperwork for departures.
• Prepare and distribute relevant reports to relevant departments.
• Managing and confirming reservation details and accounts for in‑house guest details ensuring all details are recorded accurately.
• Providing efficient service for guest registration and departure by checking in and out guests as required.
• Maximising guest satisfaction as well as the safety and security of the property.
• Attending to guests' requests efficiently and effectively to ensure total customer satisfaction.

Qualifications

• Be a night owl who enjoys working with a team
• Exceptional customer service & communication skills
• Excellent time management skills and the ability to work autonomously
• A hands‑on team player with a can‑do attitude
• Initiates contact and establishes rapport easily
• Willingness to take ownership and have the initiative to carry out different tasks as required
• A good understanding of finance and accounting practices
• The ability to coordinate multiple tasks whilst maintaining attention to detail
• Your Responsible Service of Alcohol (RSA) Certificate
• A current drivers license is essential
• Knowledge of Opera Cloud is a bonus
• An ability to work 11 : 00 pm to 7 : 00 am and the flexibility to work weekdays, weekends and public holidays

Additional Information

In return we will offer you…

• ALL Heartist Membership -Take advantage of discounts on accommodation and food & beverage worldwide!
• Family & Friends Discounts-Available on a range of accommodation, services and events for those who mean the most to you.
• Accor Live Limitless (ALL) Loyalty Program-Earn status & reward points on your worldwide stays.
• Learn Your Way-Support your career development with access to Accor’s industry leading training platforms.
• An opportunity to be part of a fun and supportive team who love what they do!