Luxury Travel Consultant – Customer Experience (Remote)

Prestige Travel Agency by Mich; À distance; EUR 60 000 - 80 000; Plein temps

Résumé du poste

A travel agency is seeking a Travel Experience Specialist to provide professional support for luxury and leisure travel clients. In this fully remote role, you will assist clients with reservations, ensure a high level of satisfaction, and manage travel details. Strong communication skills and a passion for travel are essential. The agency offers flexible schedules, career development opportunities, and travel-related perks. Join a supportive team committed to delivering exceptional client experiences.

Prestations

Flexible work schedule

Career development opportunities

Travel-related perks and industry discounts

Collaborative team culture with training

Qualifications

• Strong communication and interpersonal skills are essential.
• Experience in customer service within travel or hospitality is preferred.
• Ability to work independently in a fully remote role.
• A high level of organization and attention to detail is required.
• Comfort with digital tools and booking platforms is necessary.
• A passion for travel and ensuring positive client experiences is a must.

Responsabilités

• Provide professional customer support via phone, email, and online messaging.
• Assist clients with travel reservations and itinerary updates.
• Communicate essential travel details and documentation requirements.
• Monitor bookings to confirm accuracy and client satisfaction.
• Resolve client concerns with care and a solutions-focused mindset.
• Maintain organized records and update internal systems as needed.

Connaissances

Strong communication and interpersonal skills

Customer service experience in travel or hospitality

Ability to work independently

High level of organization and attention to detail

Comfortable using digital tools and booking platforms

Passion for travel

Description du poste

About the Position

Prestige Travel Agency by Mich is looking for a Travel Experience Specialist (Luxury & Leisure) to support clients in planning and managing exceptional travel experiences. This fully remote role focuses on delivering high-quality service, personalized support, and smooth coordination for clients before, during, and after their trips.

You will work closely with clients to ensure their travel needs are handled with professionalism, attention to detail, and a commitment to excellence—while working from the comfort of your home.

What You’ll Do

• Provide responsive and professional customer support via phone, email, and online messaging
• Assist clients with leisure and luxury travel reservations, itinerary updates, and special accommodations
• Communicate essential travel details, documentation requirements, and agency guidelines
• Monitor bookings to ensure accuracy and follow up to confirm client satisfaction
• Resolve client questions or concerns with care and a solutions-focused mindset
• Maintain organized records and update internal systems as needed

What We’re Looking For

• Strong communication and interpersonal skills
• Customer service experience in travel, hospitality, or a related field preferred
• Ability to work independently in a remote environment
• High level of organization and attention to detail
• Comfortable using digital tools, booking platforms, and communication software
• Passion for travel and creating positive client experiences

Why Join Us

• Fully remote position (work from anywhere within approved locations)
• Flexible work schedule options
• Career development and advancement opportunities
• Travel-related perks and industry discounts
• Collaborative and supportive team culture with training provided

Equal Opportunity Employer

Prestige Travel Agency by Mich is proud to be an equal opportunity employer and welcomes applicants from diverse backgrounds.