Local Senior Subject Matter Expert

Johnson & Johnson; Issy-les-Moulineaux; Sur place; EUR 45 000 - 65 000; Plein temps

Résumé du poste

A leading healthcare company in Île-de-France is seeking a Local Senior Subject Matter Expert to support customer service and transportation processes. This role involves collaboration with cross-functional teams to enhance automation and improve customer experience. Candidates should have at least 3 years of experience in relevant fields and be fluent in English, with a preference for French speakers. This is an opportunity to engage in a major transformation program.

Qualifications

• Minimum 3 years of experience in supply chain, transportation, or customer service.
• Fluent in English; French is a plus.
• Self-starter, reliable, and resilient.

Responsabilités

• Act as the local SME for Customer Service & Transportation processes.
• Participate in design validation workshops.
• Support change management initiatives.
• Collaborate with regional and local teams.

Connaissances

Stakeholder management

Communication skills

Process-oriented mindset

Collaboration

Outils

SAP S4 Hana

Description du poste

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function

Customer Management

Job Sub Function

Customer Service Operations

Job Category

People Leader

All Job Posting Locations

Issy-Moulineaux, France

Job Description

Johnson & Johnson is currently seeking “Local Senior Subject Matter Expert ” join our TEAM.The role is based in France or EMEA.

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.Learn more at https://www.jnj.com/.

About J&J MedTech

At Johnson & Johnson MedTech, we unleash diverse healthcare expertise, purposeful technology, and a passion for people to transform the future of medical intervention and empower everyone to live their best life possible. For more than a century, we have driven breakthrough scientific innovation to address unmet needs and reimagine health. In surgery, orthopedics, vision, and interventional solutions, we continue to help save lives and create a future where healthcare solutions are smarter, less invasive, and more personalized.

Position overview

Why is this role open? What is the scope? With whom will they work? What are the advantages taking this position? Development possibilities?

We are looking for a Local Subject Matter Expert for the TranSCend OTC EMEA program. This role is the business champion and subject matter expert for FRANCE Customer Service and Transportation processes in-country, ensuring alignment with the global S4 Hana template. You will identify gaps, propose solutions that drive automation and enhance customer experience, and collaborate with regional and functional teams to standardize processes across the region.

In addition, you will act as a representative within the SAP local community leaded by the Jean-Philippe Sorin

Transcend (ERP) Program Country Deployment Lead J&J MedTech France, ensuring strong connections between local stakeholders and the EMEA project teams. This is a unique opportunity to contribute to a major transformation program, develop expertise in global process design, and work closely with cross-functional teams in a dynamic, international environment.

Tasks & Responsibilities

• Act as the local SME mainly for Customer Service & Transportation processes within the TranSCend program.
• Participate in design validation workshops and end-to-end playback sessions.
• Translate local gaps into user stories and business requirements.
• Prepare and execute BST/UAT scripts and support data migration and cut-over activities.
• Contribute to training design and delivery (Train the Trainer).
• Collaborate with regional and local teams to ensure process understanding and alignment.
• Support change management initiatives and communicate impacts effectively.

Qualifications & Experience

• Minimum 3 years of experience in supply chain, transportation, or customer service.
• Strong stakeholder management and communication skills.
• Fluent in English (written and spoken) , French language will be a plus.
• Experience with SAP S4 Hana is a plus.
• Process-oriented with continuous improvement mindset.
• Ability to work in virtual teams and inspire collaboration.
• Self-starter, reliable, and resilient.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Don't miss this exceptional opportunity to join a world-class company and make a lasting impact. Apply now and be part of our ambitious team!

Required Skills:

Preferred Skills:

Consulting, Customer Analytics, Customer Centricity, Customer Engagement, Customer Relationship Management (CRM), Customer Support Operations, Customer Support Platforms, Customer Support Policies and Procedures, Customer Support Trends, Developing Others, Inclusive Leadership, Leadership, Problem Solving, Process Optimization, Quality Services, Service Excellence, Standard Operating Procedure (SOP)