Junior Technical Consultant – CAIRO / EGYPT

Spectrum Middle East & Africa; Jallais; À distance; Plein temps

Résumé du poste

A leading digital services provider is seeking a Technical Consultant to support its growth in Egypt. The role involves implementing Atlassian applications, working closely with clients to improve their systems. Ideal candidates will have a related degree and experience up to 3 years, with a focus on customer needs and strong interpersonal skills. This position offers opportunities for international mobility and development in digital transformation.

Qualifications

• Bachelor's degree in Computer Science or relevant field.
• 1 to 3 years experience as a Technical Consultant, fresh graduates welcome.
• Ability to understand and translate customer requirements.

Responsabilités

• Install and configure Atlassian applications.
• Meet clients to gather requirements and analyze processes.
• Document areas for functional improvement.

Connaissances

Customer service skills

Technical writing

Interpersonal skills

Agile methodologies

English proficiency

Formation

B.S. or B.A. in Computer Science or Engineering

Description du poste

Overview

“Atlassian Experts – Digital Makers” Spectrum Groupe was established in France in 2011 and provides expertise in Digital Transformation Services. Our Group is present in France, the UK, Tunisia, West Africa and covers the Middle East region since 2017 with offices in KSA, UAE, Egypt & Bahrain. As a recognized Atlassian Platinum Solution Partner we offer a whole range of services around products like Jira Software, Jira Service Management, Confluence, Bitbucket, Trello, etc. in response to rapidly growing business needs such as Agile DevOps, ITSM and Service desks, Project Management & PPM, or Test management. We support our clients in all phases of their digital transformation journey, through innovative tools for the enhancement of information and the optimization of organizational processes. Founded by experts in collaborative work, business solutions, agile methodologies, and software industrialization. Spectrum Groupe is also recognized as an expert in Digital Workplace Solutions: intranet, team collaboration, business solutions, specific developments on various technologies (Microsoft, Odoo, Jalios, Neoledge, Liferay, Alfresco, etc.).

Mission

As part of supporting its growth, Spectrum Groupe is seeking a Technical Consultant to join our new opening office in Egypt. The ideal candidate will show initiative and leadership to help Spectrum Groupe - the leading Atlassian Platinum Solution Partner in the MENA region. In this position, you’ll report to the Delivery Manager and work directly with Spectrum Groupe customers to implement Atlassian applications such as Jira, Confluence, Bitbucket and others. This position is open to candidates from fresh graduating up to 3 years experience.

Responsibilities

• Install, configure, manage and maintain the entire Atlassian suite of applications in the cloud or on-premise
• Meet with the client to collect the current state process, pain points, and target state system requirements
• Analyze, review, and document current functionality to determine potential areas of improvement
• Assist with customer service and support for existing customer systems
• Adhere to industry best practices, processes, and standards
• Become an Atlassian Certified Consultant

Work Location

Egypt (Smart Village - 6th of October City - Giza)

Experience / Qualifications

• Education: B.S. or B.A. in Computer Science or Engineering disciplines or equivalent experience
• Experience of 1 to 3 years as a Technical Consultant or Integrator of software solutions. Fresh graduates are welcome to apply
• Ability to understand a customer’s business objectives, vision and goals, and to translate these into application requirements and specifications
• Ability to work with a variety of technical and non-technical customers and team members
• Comfortable moving between technologies, expanding skills, and eager to learn and take on new challenges
• Knowledge / curiosity about the ITSM business, ITIL principles, Agile methods (Scrum, Kanban, Lean, etc.)
• Strong writing skills
• Excellent interpersonal skills
• English proficiency

Mobility

• International

Expertises

1

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