IT Support Technician for VIP Users -(h / f) (IT) / Freelance

emagine Consulting SARL; Nanterre; Sur place; EUR 30 000 - 45 000; Plein temps

Résumé du poste

A leading IT consulting firm in Nanterre is seeking an experienced IT Support Technician to provide on-site support for Windows and Mac systems. The role involves troubleshooting, ensuring security compliance, and assisting users with technical issues. Ideal candidates will have strong problem-solving skills and prior help desk experience, along with relevant certifications. This is a full-time, contracted position with a Monday to Friday work schedule.

Qualifications

• Expertise in setting up and configuring computer hardware and software, particularly Windows and Mac OS.
• Strong problem-solving skills focused on endpoint device issues.
• Excellent communication skills, both technical and non-technical.

Responsabilités

• Serve as the main point of contact for IT support, addressing computer issues, questions, and concerns.
• Proactively identify and remediate potential hardware issues to improve productivity.
• Ensure compliance with security standards through device management.

Connaissances

Windows and Mac OS configuration

Problem-solving skills

Excellent communication skills

Basic familiarity with multiple operating systems

Formation

IT Technician certification

Apple Certifications

Outils

Microsoft 365

Description du poste

Overview

The role is to provide on-site IT support for employees, focusing on Windows and Mac systems to resolve technical issues and enhance user productivity.

Responsibilities

• Serve as the main point of contact for IT support, addressing computer issues, questions, and concerns.
• Proactively identify and remediate potential hardware issues to improve productivity.
• Ensure compliance with security standards through device management (patches, updates, etc.).
• Support users in walk-up areas and during new hire onboarding.
• Cater to users\' adoption of new IT initiatives and provide accessory assistance.
• Participate in the after-hours on-call support as needed.

Qualifications

• Expertise in setting up and configuring computer hardware and software, particularly Windows and Mac OS.
• Strong problem-solving skills focused on endpoint device issues.
• Excellent communication skills, both technical and non-technical.
• Basic familiarity with multiple operating systems (Windows, Mac, iOS).
• Nice to Have : IT Technician certification (e.g., Microsoft Certified IT Professional).
• Completed Apple Certifications (CompTIA A+, Apple Certified Support Professional).
• Experience with Microsoft 365 and its applications.
• Previous help desk and customer service experience.

Other Details

• Location : 5 days on site, Ile de France , 92
• Job Type : Contracted - Full-time
• Work Schedule : Monday to Friday, 9 am - 5 pm