In-Store Operations intern FRANCE - bilingual French/Italian (6-months)

Scalapay; Paris; Hybride; EUR 20 000 - 40 000; Plein temps

Résumé du poste

A leading fintech company in Paris seeks an In-Store Operations Intern for a 6-month position. Applicants must be bilingual in French and Italian with a strong interest in the payment industry. Responsibilities include collaborating with sales, training merchants, and managing in-store activations. This role offers significant opportunities for growth and working with industry leaders in a fast-paced, innovative environment.

Prestations

International work environment

Opportunities for professional growth

Support from industry leaders

Qualifications

• Fluent in both French and Italian (C1-C2 level) and English (B2+).
• Experience in startup or scale-up environments is a plus.
• Possess a valid driver's license.

Responsabilités

• Collaborate with the sales team on merchant presentations.
• Train merchants on using Scalapay.
• Communicate with merchants and partners via phone and email.
• Manage in-store marketing initiatives.
• Support upselling initiatives through communication with the account team.

Connaissances

Execution-driven mindset

Bilingual French/Italian

Working proficiency in English

Attention to detail

Organizational skills

Communication skills

Proactivity

Adaptability

Solution-oriented mindset

Outils

Excel

Google Sheets

PowerPoint

Google Slides

Description du poste

In-Store Operations intern FRANCE - bilingual French/Italian (6-months)

Paris, Paris, France

At Scalapay, we’re shaping a culture with high standards, independent and critical thought, innovation, ownership, and continuous learning. We operate in a fast-moving, tech-driven environment, and we’re looking for people who thrive in change, think boldly, and take initiative. If you’re ready to put your potential to the test in a hiring process designed to spotlight exceptional talent, this is your chance to stand out and grow with one of Europe’s most ambitious fintech teams. #MakeItHappen #PlayAsATeam #StayCurious #FocusOnCustomer.

THE ROLE

As Scalapay continues to grow, our In-Store Operations Team is looking for an Operations Intern to join their team for the next 6 months to assist with the development and management of our in-store merchants. This position is based in Paris, where we expect you to be on-site a minimum of three days a week while the other two can be worked remotely each week. However, this position requires 3/4 weeks on-site training and then 2 days each month in our Milan office.

As an In-Store Operations Intern you will play a key role within the in-store Sales Operations team. You will be responsible for ensuring that in-store activations and integrations with our merchants and partners run smoothly, quickly, and with the highest quality, while also managing post-sales activities (e.g., provide marketing materials, merchant support and success, etc.). You will support merchants during and after the integration of Scalapay into their stores, acting as the main point of contact for technical and operational matters and ensuring a smooth and successful experience. You will collaborate with the Sales, Account, and Product teams to ensure that each project is completed on time and meets the highest quality standards.

WHAT YOU WILL DO

• Collaborate closely with the sales team, joining merchant presentations and providing support throughout the sales process.
• Work closely with the account team to support upselling initiatives.
• Train merchants on how to use and how to sell using Scalapay.
• Perform all activities required to activate new in store merchants.
• Communicate with merchants and partners, both via phone and email.
• Continuously identify opportunities for improvement and implement best practices.
• Customer Success activities such as store visits (driver's licence needed), deep dive meetings to improve performances, gather feedback, etc.
• Cooperate with the Merchant Support team to implement new processes.
• Manage in-store marketing initiatives.

WHO YOU ARE

• You have an execution-driven mindset.
• You speak BOTH French AND Italian at a native or near-native level (C1-C2), and have a full working proficiency in English (B2+).
• You are proficient with tools such as Excel/Google sheets as well as presentation tools such as Power Point/Google slides.
• You have a strong interest in the in and payment industry.
• You have already been exposed to startup or scale-up environments.
• You hold a valid driver's licence.

YOUR SOFT SKILLS

• Strong attention to detail and excellent organisational skills, ensuring tasks are completed efficiently and accurately.
• Effective communications skills, comfortable working in teams and collaborating with colleagues from different departments.
• We value individuals who are proactive, adaptable, and eager to learn, as this role offers growth opportunities.
• The ability to work well in fast-paced environments where meeting deadlines is crucial, along with a positive attitude and a solution-oriented mindset to overcome challenges.

WHY YOU SHOULD JOIN SCALAPAY

• International environment with significant challenges to be met every day.
• Lots of opportunities to work with a team of industry leaders who are focused on delivering products that offer exceptional user experiences.
• Personalised support to accelerate your professional growth and take ownership of the products you deliver: we want to help you grow!

HIRING PROCESS

• An initial chat with our Talent Acquisition team.
• A first interview with the Hiring Manager to deep dive into your experiences and better understand your motivation.
• A short case study to test your hard skills, that will be debriefed with a panel of future internal stakeholders.
• A final interview with a board member to discuss the values of Scalapay.

We believe in the power of diversity: Scalapay is an Equal Opportunity Employer for any minority, disability, gender identity or sexual orientation.

Please note that only candidates with a legal working status in France will be considered as we do not provide any sponsorship.