Head of Operations - DMC

Nityo Infotech; Lille; Sur place; EUR 80 000 - 100 000; Plein temps

Résumé du poste

A leading tourism management company in Lille is seeking an Operations Head - DMC to enhance visitor experiences and drive sustainable tourism. The role requires a strategic approach to destination management, engaging local stakeholders, and implementing marketing strategies. Candidates should possess a Bachelor's degree in a relevant field and have over 7 years of experience in tourism or hospitality, including leadership experience. Excellent interpersonal and analytical skills are essential in this role.

Qualifications

• Bachelor's degree in Tourism Management, Hospitality, Business Administration, or related field; Master's preferred.
• 7+ years in destination management, tourism, or hospitality, with at least 3 years in a leadership role.
• Proven experience in stakeholder engagement and collaborative project management.

Responsabilités

• Develop and implement a comprehensive destination management strategy.
• Build and maintain relationships with local governments and tourism boards.
• Oversee marketing campaigns to promote the destination.

Connaissances

Leadership

Interpersonal skills

Analytical abilities

Project management

Understanding of diverse cultures

Formation

Bachelor’s degree in Tourism Management or related field

Master’s degree

Description du poste

Job Summary

The Operations Head - DMC will lead the strategic development and promotion of our destinations, enhancing visitor experiences and driving sustainable tourism. This role is essential in fostering relationships with local stakeholders, optimizing resources, and ensuring the destination’s growth and sustainability.

Key Responsibilities

• Develop and implement a comprehensive destination management strategy that aligns with organizational goals and promotes sustainable tourism practices.
• Build and maintain strong relationships with local governments, tourism boards, businesses, and community organizations to foster collaboration.
• Oversee the development of marketing campaigns to promote the destination, targeting specific demographics and markets.
• Identify opportunities to improve the visitor experience through product development, services, and infrastructure enhancements.
• Monitor tourism trends, visitor statistics, and feedback to inform strategy and decision‑making.
• Promote environmentally responsible practices and initiatives that support the long‑term sustainability of the destination.

Qualifications

• Bachelor’s degree in Tourism Management, Hospitality, Business Administration, or a related field; Master’s preferred.
• 7+ years of experience in destination management, tourism, or hospitality, with at least 3 years in a leadership role.
• Proven experience in stakeholder engagement and collaborative project management.
• Strong understanding of tourism marketing, branding, and economic development.

Skills

• Excellent leadership and interpersonal skills, with the ability to inspire and motivate teams and stakeholders.
• Strong analytical abilities to assess market trends and visitor data for strategic planning.
• Experience managing multiple projects, budgets, and timelines effectively.
• Understanding of diverse cultures and the ability to promote inclusivity in destination experiences.