French Speaking Field Service Engineer

Fortive; Arras; Sur place; EUR 40 000 - 55 000; Plein temps

Résumé du poste

A global technology company is seeking a Field Service Professional located in Hauts-de-France, Arras, to provide exceptional on-site customer service. The role involves troubleshooting, installing, and repairing instruments, alongside training clients on their usage. Ideal candidates will have 2 years of customer-facing experience, hold a Bachelor's degree in a related field, and be fluent in both English and French. Travel within France and internationally is required. Competitive salary and benefits offered.

Qualifications

• 2 years of experience in a customer-facing role with installations.
• Excellent verbal and written communication skills for technical discussions.
• Ability to travel daily within France and internationally.

Responsabilités

• Provide on-site commissioning and installation of equipment.
• Deliver training on gas detection principles and software platforms.
• Collaborate with cross-functional teams to relay customer feedback.

Connaissances

Field Service

Troubleshooting

Mechanical Knowledge

IP Networking

Fluency in English

Fluency in French

Formation

Bachelor's degree in Engineering, Science, or related field

Outils

MS Office

Description du poste

Description

The team at Industrial Scientific is committed to ending death on the job by the year 2050. We hire inquisitive motivated people foster an encouraging environment and we let them do their job. Our team is highly engaged builds quality solutions and delivers outstanding customer service. Our leaders understand the critical elements of breakthrough performance : bringing out the best in people; crafting a climate of trust openness and dedication; encouraging candor; and treating people fairly and with dignity.

We are seeking a skilled and dedicated Field Service Professional to provide exceptional on-site customer services with a focus on troubleshooting installing repairing Industrial Scientific instruments and training clients on the use of these instruments and solutions.

Key Responsibilities

Technical Support and Solutions

• Provide on-site commissioning start-up and installation of Industrial Scientific equipment. Resolve customer issues in a manner that is consistent with the companys mission and values.
• Offer data-driven consultations helping customers interpret usage insights and recommend best practices for safety compliance and operational improvements
• Travels to customer sites to perform application assessment and requirements gathering

Training and Enablement

• Deliver training to customers end-users and channel partners on gas detection principles software platforms hardware usage to promote successful adoption and best practicesconducting virtual sessions (e.g. webinars or online demos) or in-person workshops as part of daily / weekly routines including developing customized content and assessing post-training effectiveness to drive ongoing usage and support deployment success

Partner and Internal Collaboration

• Support channel partners (e.g. fulfillment centers and distributors) by reviewing performance leading corrective / preventive actions and ensuring operational standards for inventory stock levels and service qualitythrough regular virtual check-ins joint troubleshooting sessions and collaborative audits.
• Collaborate with cross-functional teams (e.g. sales product management engineering service) to relay customer feedback contribute to productroadmaps defect tracking and continuous improvements - participating in daily stand-ups weekly meetings or ad-hoc projects to align on issue resolutions share insights from field diagnostics and support commercial growth efforts.
• Partner with sales for technical support during proposals demonstrations and post-installation guidance to facilitate business expansion including co-developing solutions based on real-time customer data.
• Manages all customer situations in a professional and courteous manner with an emphasis on customer satisfaction and retention

Requirements and Skills

• 2 years of experience in a customer-facing role including hands-on experience with installations commissioning diagnostics and issues resolution
• Fluency in English (written and spoken) and French
• Bachelors degree in engineering Science or a related technical field or equivalent work experience.
• Excellent verbal and written communication skills : must be able to communicate with customers and partners on technical level.
• Proficiency in computer systems and MS Office programs.
• Good knowledge of IP networks and firewalls wireless connectivity.
• Ability to travel daily (within France and internationally).
• Valid drivers license

Preferred Qualifications

• Understanding gas detection applications and general knowledge of the industries would be advantageous.

Key Skills

MobileIron,Robotics,Field Service,Mechanical Knowledge,Sonography,IP Networking,Schematics,Mechanical Engineering,Medical Imaging,Human Resources,Programmable Logic Controllers,Troubleshooting