French speaking Customer Service representative in Athens, Greece!

Cross Border Talents; À distance; EUR 20 000 - 40 000; Plein temps

Résumé du poste

A leading customer service firm in Marseille is seeking a French-speaking Customer Service Representative to provide empathetic support and analyze user data. You will be responsible for resolving inquiries and enhancing user experiences in a dynamic international environment. The ideal candidate should possess exceptional interpersonal skills and be fluent in French and English. This position offers a gross salary of 1100 EUR monthly with additional performance bonuses and flexible working conditions. Relocation assistance is available for candidates from outside Greece.

Prestations

Performance bonus up to 200 EUR per month

Continuous training and career development opportunities

Flexible working conditions

Qualifications

• Must communicate empathetically and clearly in French and English.
• Proactive attitude with a focus on community well-being.
• Ability to analyze data and identify trends.

Responsabilités

• Provide empathetic and timely support to users.
• Investigate and resolve user inquiries and issues.
• Analyze data to improve user experience.

Connaissances

Exceptional interpersonal skills

Empathetic communication in French (C2)

English communication (B2)

Attention to detail

Description du poste

About the job French speaking Customer Service representative in Athens, Greece!

Join a Team That Values Empathy, Excellence, and Innovation!

Are you passionate about creating positive online experiences? Join our team as a Customer Service Representative and help us support a global community of users. This role offers you the opportunity to work in a dynamic environment where your skills in problem-solving, communication, and empathy will make a real difference.

What You will Do

• Provide empathetic, accurate, and timely support to the users.
• Stay informed about the products and community standards to offer effective solutions.
• Make thoughtful decisions while advocating for the community's best interests.
• Investigate and resolve user issues, including account support requests and reports of abusive content.
• Respond to inquiries with speed, quality, and empathy.
• Use your market-specific knowledge to identify scalable improvements in user support.
• Analyze data to enhance user experience and improve workflows.
• EnforceTerms of Use by monitoring and addressing abuse reports.
• Spot trends and elevate complex issues to the global team when necessary.

What We are Looking For

• Exceptional interpersonal skills with a strong ability to communicate empathetically and clearly in French(C2) and English (B2).
• A proactive attitude with a bias toward doing what's right for the community.
• Attention to detail and a results-driven mindset.
• Ability to analyze data and identify trends to enhance workflows.
• Familiarity with products and community standards (training will be provided).

What We Offer

• Salary: 1100 EUR gross monthly x 14 per year
• Performance bonus: up to 200 EUR per month
• Work Schedule: Monday Sunday 09.00 19.00 (8 hours per day, 5 days per week with rotative shifts)
• Opportunity to work in an international and supportive environment in Athens.
• Continuous training and career development opportunities.
• Flexible working conditions and a vibrant workplace culture.
• Relocation assistance for candidates outside of Greece.