Field Service Engineer

Waters; Paris; Sur place; EUR 35 000 - 50 000; Plein temps

Résumé du poste

A leading technology organization, Waters, is seeking a Field Customer Support Specialist. In this impactful role, you will support various lab-based scientific sectors with responsibilities such as providing training, maintenance, and customer advisory services. The position offers opportunities for career growth in a dynamic and inclusive workplace, with extensive travel required.

Qualifications

• 1-2 years' experience in a similar role or knowledge of mass spectrometry and HPLC techniques.
• Familiarity with MassLynx and Empower software; practical knowledge of quadrupole MS technology.
• Customer-oriented, team player, well-organized, passionate about innovative techniques.

Responsabilités

• Provide on-site training for equipment use and carry out preventive maintenance visits.
• Perform corrective maintenance and advise customers on the efficient use of Waters systems.
• Handle administrative actions related to interventions and promote training.

Connaissances

Proficiency in English

IT knowledge

Chemistry knowledge

Proficiency with Word, Excel, PowerPoint

Formation

Engineer or Master’s in Chemistry or Biochemistry

Description du poste

Overview

• Are you looking for an impactful role in a fast-growing company that helps advance science and human well-being?
• Would you like the freedom of being field-based, where no day is the same, and you have the opportunity to become a trusted advisor to our customers?
• Are you seeking opportunities to grow, develop, learn, and progress in your career?
• Do you want to work for a global, best-in-class, innovative technology organization that is highly focused on Diversity, Equity, and Inclusion?

If your answers are yes, then we would love to hear from you!

At Waters, we design and manufacture innovative products, solutions, and services to help our customers solve scientific challenges. Our employees make a real difference, are passionate, and proud of their work, making Waters a great place to work.

As a Field Customer Support Specialist, you will support customers across various lab-based scientific sectors, making your role diverse and interesting—no two days are the same!

With Waters being a global organization, there are endless opportunities for learning, growth, and development. Many team members have advanced their careers within the company, moving into roles such as applications support, sales, global support, and leadership.

Responsibilities

CUSTOMER SERVICE ENGINEER - CHROMATOGRAPHY AND MASS SPECTROMETRY - M/F

Main mission: To provide services related to post-sale support commitments that Waters guarantees to its customers. This includes:

• Proven knowledge of IT robotic technology and chemistry.
• Providing on-site training for equipment use.
• Carrying out preventive maintenance visits.
• Performing corrective maintenance with an analytical approach to identify malfunctions.
• Advising customers on the efficient use of Waters systems.
• Handling administrative actions related to interventions and monitoring installations.
• Considering risks and implementing prevention measures.
• Promoting Performance Maintenance Contracts and Qualifications.
• Promoting customer training.
• Being flexible as activity areas may change based on installation developments, transfers, or cessation of activities. Frequent travel is required, including national and international travel (USA, UK) for training lasting 1 to 3 weeks.

Qualifications

The ideal candidate will have:

• Education: Engineer or Master’s in Chemistry, Biochemistry, or a license with significant experience in these technologies.
• Experience: 1-2 years in a similar role or knowledge of mass spectrometry and HPLC techniques; familiarity with MassLynx and Empower software; practical knowledge of quadrupole MS technology; robotic systems appreciated.
• Skills: Proficiency in English; Spanish/Italian is a plus; strong knowledge of IT and chemistry; proficiency with Word, Excel, PowerPoint.
• Personal characteristics: Customer-oriented, team player, approachable, well-organized, passionate about innovative techniques involving mechanics, fluids, optics, electronics, and computer science; hardworking, good judgment; valid driving license (B).

Company Description

Waters Corporation (NYSE: WAT) is a leading measurement company, pioneering chromatography, mass spectrometry, and thermal analysis for over 60 years. With about 8,000 employees across 35 countries and products available in over 100 countries, we focus on creating advantages for laboratory organizations to advance healthcare, environmental management, food safety, and water quality.

Working at Waters offers career potential. Our global team is driven by purpose, innovation, and a willingness to take risks to transform human health and well-being. We believe in diversity and inclusion, actively promoting inclusive practices and equal employment opportunities for all, regardless of race, gender, age, or background.