Experience Greece-French-Speaking Customer Care Specialist for Travel Platform

Cross Border Talents; Lille; À distance; EUR 24 000 - 36 000; Plein temps

Résumé du poste

A multinational client in Lille is seeking French-speaking Customer Care Specialists to provide top-notch support for an online travel platform. In this role, you will handle inquiries via phone, chat, and email, assist with reservations, and ensure customer satisfaction. Proficiency in French (C2) and good English (B2) are required, along with strong communication skills. The position offers a remote option for candidates already in Greece, and relocation support for those moving to Athens.

Prestations

Flight tickets reimbursement with first salary

3 weeks of free hotel accommodation

Up to 300 euros relocation support

Qualifications

• Fluency in French is required; English must be at least B2 level.
• Candidates should possess strong communication and problem-solving skills.
• A customer-oriented attitude is essential in this fast-paced environment.

Responsabilités

• Deliver professional customer support in French and English.
• Handle inquiries regarding reservations, cancellations, payments, and account issues.
• Guide customers through online processes and ensure seamless problem resolution.

Connaissances

Fluency in French (C2+)

Good command of English (B2)

Strong communication skills

Problem-solving skills

Customer-oriented attitude

Description du poste

Experience Greece-French-Speaking Customer Care Specialist for Travel Platform

Job Openings Experience Greece-French-Speaking Customer Care Specialist for Travel Platform

About the job Experience Greece-French-Speaking Customer Care Specialist for Travel Platform

Thinking of changing scenery?

We are seeking French (fluent, C2 and higher)and English (B2 and higher, written and spoken)-speaking individuals to join our multinational client's team asCustomer Support Representatives withan international team supporting a well-known online travel platform. In this role, you will provide high-quality assistance to customers via phone, chat, and email, helping them with reservations, payments, and platform-related queries.

Work Model: Remote (for Greece-based candidates only) or Onsite in Athens (for those relocating, eligible for remote after 3 months)

Start Date: 17 October 2025
Schedule: 09:00-19:00, Monday to Sunday (rotational shifts)

Responsibilities

Deliver professional customer support in French and English

Handle inquiries regarding reservations, cancellations, payments, and account issues

Guide customers through online processes and ensure seamless problem resolution

Maintain a high level of empathy, professionalism, and efficiency

Work towards set performance goals including quality, response time, and customer satisfaction

Requirements

Fluency in French (C2+) and good command of English (B2 minimum)

Strong communication and problem-solving skills

Customer-oriented attitude and ability to work in a fast-paced environment

Availability to work rotational shifts, Monday to Sunday

EU citizenship or valid work permit for Greece

Important Considerations – Relocating Candidates

• Flight tickets reimbursement with first salary
• Candidates relocating from abroad must arrive in Athens 7 days before the start date for hiring documentation
• Relocated employees must work onsite for at least 3 months (unless already living in Greece with housing and internet setup)

Application Deadlines

Remote within Greece: Apply by 3 October 2025

Onsite relocating to Athens: Apply by 10 October 2025

Remote option available only for candidates already based in Greece with a stable internet connection

Onsite option in Athens with support for relocated candidates:

3 weeks of free hotel accommodation near the office

Up to 300 euros relocation support (paid with first salary)