Enterprise Customer Success Manager – Security Platform

KnowBe4; Lyon; Sur place; EUR 50 000 - 70 000; Plein temps

Résumé du poste

A leading cybersecurity firm in Lyon is seeking a Customer Success Manager responsible for building effective relationships with current customers, maximizing lifetime value through excellent service, and managing onboarding processes. Candidates should have experience with complex IT systems, managing enterprise accounts, and excellent communication skills. The position requires fluent French and offers company-wide bonuses in a modern work environment.

Prestations

Company-wide bonuses

Tuition reimbursement

Certification reimbursement

Qualifications

• Experience managing accounts with complex IT systems.
• Experience managing accounts with 1000+ employees.
• Prior experience as a Customer Success Manager.

Responsabilités

• Build relationships with customers and understand their objectives.
• Develop strategies for achieving customer objectives.
• Manage onboarding process and account configuration.

Connaissances

Account management

Communication with executives

Time management

Collaboration and teamwork

Fluent in French

Formation

Associate’s Degree or equivalent work experience

Outils

Salesforce

Microsoft Excel

Microsoft Word

Gmail

Google Docs

Description du poste

A leading cybersecurity firm in Lyon is seeking a Customer Success Manager responsible for building effective relationships with current customers, maximizing lifetime value through excellent service, and managing onboarding processes. Candidates should have experience with complex IT systems, managing enterprise accounts, and excellent communication skills. The position requires fluent French and offers company-wide bonuses in a modern work environment.