Enterprise Customer Success Manager

Go1 Europe; Paris; Hybride; EUR 70 000 - 90 000; Plein temps

Résumé du poste

A global learning platform company is seeking an Enterprise Customer Success Manager in France. The successful candidate will oversee a $2M+ portfolio, build strong relationships with high-value clients, and ensure they achieve maximum value from the platform. With 5-7 years in Customer Success or Account Management, fluency in English and French is essential. This role also involves leading executive discussions, orchestrating implementations, and developing long-term growth strategies.

Prestations

Competitive incentive plan

Employee Stock Option Plan

Flexible approach to work

Monthly work from home reimbursement

Work from home office setup budget

Unlimited access to the Go1 Learning Hub

Volunteer leave

Flexible public holidays

Family planning & parental leave

Wellness initiatives and Employee Assistance Program

Qualifications

• Experience in Customer Success, Account Management, or SaaS/EdTech.
• Expertise in managing enterprise-level clients with multi-stakeholder relationships.
• Ability to engage with senior decision-makers confidently.

Responsabilités

• Build and cultivate relationships with enterprise customers.
• Lead Quarterly Business Reviews and executive discussions.
• Orchestrate implementations of Go1 solutions.
• Collaborate with teams to shape product roadmap.
• Monitor account health and mitigate churn.
• Develop long-term account plans for growth.

Connaissances

Customer Success

Account Management

Fluent in English

Fluent in French

Analytical mindset

Relationship building

Formation

5–7 years in a related field

Description du poste

At Go1, we’re on a mission toenable companies to achieve the impossible by maximizing the potential of their people. From a small startup to the world’s largest aggregator of learning content, we’ve grown by solving hard problems, embracing ambiguity, and never standing still.

As an Enterprise Customer Success Manager at Go1, you’ll be at the heart of our partnerships with some of Go1’s most established and strategic clients in France. Overseeing a $2M+ portfolio, you’ll maintain and grow relationships with enterprise accounts, ensuring they achieve maximum value from our platform while driving retention and expansion. We’re looking for a senior CSM, with the confidence and experience to navigate complex, multi-threaded relationships across global organisations.

Why You’ll Love This Role:

• Build and cultivate strong relationships with high-value enterprise customers, earning trust and becoming a strategic partner.
• Lead Quarterly Business Reviews (QBRs) and executive-level discussions, uncovering opportunities for growth and expansion.
• Orchestrate seamless implementations of Go1 solutions, working closely with Onboarding, Content, and Customer Experience teams.
• Collaborate with Product, Design, and Engineering to feed back client insights that shape our roadmap.
• Partner cross-functionally with Sales, Marketing, Support, and Operations to ensure an exceptional customer journey.
• Monitor account health, identify risks early, and implement strategies to mitigate churn.
• Develop and execute long-term account plans, ensuring sustainable growth and accurate forecasting.
• Mentor colleagues and contribute to the wider CSM strategy by sharing best practices and new ideas.

Why You’re a Great Fit:

• Experience: 5–7 years in Customer Success, Account Management, or a related field, ideally within SaaS or EdTech.
• Enterprise expertise: Proven success managing complex, enterprise-level clients with multi-stakeholder relationships.
• Languages: Fluent in English and French.
• Relationship builder: Ability to engage confidently with senior decision-makers, from managers to C‑suite executives.
• Analytical mindset: Skilled at using data to drive insights, account planning, and growth strategies.
• Resilience and creativity: Comfortable with ambiguity, resourceful in problem-solving, and proactive in driving outcomes.

While technical skills are important, it is just as important for us to find people who will positively contribute to our diverse culture. We welcome you to apply, even if you don't exactly meet the criteria above.

Benefits:

• Competitive incentive plan in addition to salary
• Employee Stock Option Plan
• Flexible approach to work
• Monthly work from home or transport reimbursement
• One time work from home office set up budget
• Unlimited access to the Go1 Learning Hub
• Volunteer leave to give back to the community
• Flexible public holidays - take the days off that are important to you, swap out the ones that are not
• Family planning & parental leave, plus support for parents returning to work
• Wellness initiatives and an Employee Assistance Program

We are committed to facilitating a barrier-free recruitment process and work environment. If you require any accommodations, we welcome you to let us know so we can work with you to participate fully in our recruitment experience.