E-commerce project manager F/M

Audensiel; Paris; Sur place; EUR 38 000 - 50 000; Plein temps

Résumé du poste

Audensiel, un acteur clé de la transformation numérique, recherche un spécialiste en maintenance TMA pour soutenir ses opérations e-commerce. Le candidat sera responsable de la gestion des incidents, de la communication avec des équipes globales et de l'amélioration continue des procédures. Cette position exige une expérience en coordination d'équipe et une réelle capacité d'analyse pour garantir la satisfaction client et l'efficacité des opérations.

Qualifications

• Expérience dans la gestion des incidents liés au e-commerce.
• Compétences en rédaction de spécifications fonctionnelles.
• Connaissance des pratiques DevOps appréciée.

Responsabilités

• Fournir un support de maintenance corrective pour l'e-commerce.
• Gérer les incidents et communiquer les mises à jour de statut.
• Développer une base de connaissances pour la continuité.

Connaissances

Gestion de projet

Coordination d'équipe

Analyse des besoins

Amélioration continue

Description du poste

A multi-specialist player in digital transformation, business consulting, and technology consulting, Audensiel supports its clients across various sectors in France and internationally in the following areas:

Our Expertise

• Digital: Digital transformation projects, from project management using Agile methodology through AMOA and application development to acceptance/testing.
• Consulting: IT consulting within IT departments and business consulting in sectors like Banking, Insurance, and Pharmaceuticals, focusing on governance, regulatory compliance, risk management, and financial transformation.
• Data/AI: Architecture and development of Big Data solutions with data engineers and data scientists; development of innovative AI projects as POCs.
• IoT: Data exploitation from connected objects, designing value chains for enhanced user experience and productivity.
• Cybersecurity: Support in cybersecurity governance, audits, and data security projects.
• Cloud/DevOps: Support across project strategy, architecture, development, and DevOps practices.

Your Main Missions

1. Provide Corrective TMA:
   • Report and resolve incidents related to e-commerce in Europe.
   • Prioritize corrections or business changes based on criticality.
   • Coordinate with the global e-commerce team.
   • Communicate status updates regularly.
   • Ensure order fulfillment, monitor daily orders, handle incidents.
   • Monitor site availability and performance via Dynatrace.
   • Escalate issues when performance thresholds are not met.
   • Make technical and process recommendations for sustainable resolution.
2. Ensure Scalable TMA:
   • Gather needs and write functional specifications.
   • Assess feasibility and schedule based on specifications.
   • Manage changes and ensure progress.
   • Execute patch acceptance and validation.
   • Contribute to solution improvements proactively.
   • Validate deployment plans with involved teams.
3. Build Knowledge Base:
   • Develop procedures to address repetitive incidents.
   • Research and propose continuous improvement solutions.