Dutch Speaking Customer Service Representative

Essence Coaching Group; Paris; Sur place; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A dynamic coaching organization is seeking a Dutch Speaking Customer Service Representative to join their multicultural team in Athens. The role involves assisting customers with booking-related inquiries and providing excellent service across various communication channels. Responsibilities include managing inquiries, problem-solving, and ensuring high-quality interactions. You will receive generous relocation support and paid training, along with a competitive salary of 1500 Euro gross per month.

Prestations

Relocation Support

Competitive Salary

Paid Training

International Work Environment

Career Development

Lifestyle Opportunity

Qualifications

• Fluency in Dutch with good English communication skills.
• Experience in customer service or hospitality preferred.
• Willingness to work flexible, rotating shifts.

Responsabilités

• Handle customer inquiries via phone, email, and chat.
• Support customers with reservations and cancellations.
• Resolve customer issues efficiently.
• Ensure accurate documentation and compliance.
• Manage multiple customer interactions daily.

Connaissances

C1 / C2 level of Dutch

Good level of English

Strong communication skills

Problem-solving skills

Customer service experience

Description du poste

Dutch Speaking Customer Service Representative

Location

Athens Greece

Schedule

Monday - Sunday 08:00 - 00:00 (rotational shifts)

Salary

1500 Euro gross per month

About the Job

Are you a Dutch speaker ready for an international career move Join a dynamic multicultural team in Athens and support customers of a global travel platform. This role offers relocation support paid training and the opportunity to gain valuable international experience while living in one of Europes most vibrant cities.

You will play a key role in delivering excellent customer service by assisting users with booking-related inquiries and ensuring a smooth positive experience across all communication channels.

What You’ll Do

• Customer Support: Handle customer inquiries via phone, email and chat
• Booking Assistance: Support customers with reservations, changes, cancellations and payments
• Problem Solving: Resolve customer issues efficiently and professionally
• Quality & Accuracy: Ensure accurate documentation and compliance with procedures
• High-Volume Interaction: Manage multiple customer interactions daily with empathy and care
• Team Collaboration: Work closely with colleagues to maintain high service standards

What You’ll Bring

• Language Skills: C1 / C2 level of Dutch and good level of English
• Customer-First Mindset: Strong communication and problem-solving skills
• Experience: Previous customer service or hospitality experience is a plus
• Flexibility: Willingness to work rotating shifts
• Professionalism: Calm solution-oriented approach
• Team Spirit: Comfortable working in a multicultural environment

Perks and Benefits

• Relocation Support: Assistance with moving to Greece and settling in Athens
• Competitive Salary: 1500 Euro gross per month
• Paid Training: Full onboarding and continuous support
• International Work Environment: Multicultural and inclusive workplace
• Career Development: Build valuable customer service experience
• Lifestyle Opportunity: Live and work in sunny Athens

Key Skills

Typing, Data Entry, Customer Service, Basic Math, Computer Skills, Windows, Banking, Upselling, Pricing, Sanitation, Cash Handling, Stocking

Employment Type

Full Time

Experience

years

Vacancy

1