Customer Support Specialist - French speaker

Shine; Paris; Hybride; EUR 32 000 - 40 000; Plein temps

Résumé du poste

Une entreprise innovante dans le secteur des FinTechs recherche un Spécialiste du Support Client. Vous jouerez un rôle clé pour améliorer l'expérience de service client tout en travaillant dans une équipe dynamique. Basé à Paris, avec la possibilité de travailler à distance deux jours par semaine, vous profiterez d'un environnement collaboratif et de diverses avantages tels que l'assurance santé et des tickets-repas.

Prestations

Couverture santé complète

Vouchers de repas (carte Swile)

RTT (Jours de Réduction du Temps de Travail)

Journée de freelancing par mois

Qualifications

• Expérience précédente en support client, idéalement dans une entreprise SaaS.
• Maîtrise du français, capacité d'expression écrite claire.
• Niveau professionnel d'anglais requis.

Responsabilités

• Assister les clients dans la gestion de leurs comptes pro et simplifier leurs tâches administratives.
• Fournir des réponses complètes et de qualité aux demandes des clients.
• Communiquer proactivement avec les membres de l'équipe et d'autres départements.

Connaissances

Empathie

Communication

Travail en équipe

Outils

Slack

Notion

Intercom

Description du poste

At Ageras, we are redefining how entrepreneurs—freelancers, self-employed professionals, and SMEs—manage their banking and administrative tasks. Through seamless tools and innovative banking solutions, we help them focus on what matters most : growing their businesses.

Our vision is to become the best friend of every small entrepreneur across Europe.

Over the years, Ageras has grown through the merging of top European FinTechs like Shine (), Kontist (), Tellow (), and more. Today, we’re a team of nearly 500 people working together from Paris, Amsterdam, Copenhagen, and Berlin.

The Customer Service at Ageras

Transforming our customers' banking and administrative experience isn’t just about creating amazing tools. It’s about delivering exceptional service every day. By joining us as a Customer Support Specialist, you'll play a key role in shaping the customer service of tomorrow.

Here’s a quick look at how our team is structured :

• Marcus, our Global Customer Service Director, ensures operational excellence in Europe,
• In France : Minh, our Head of Customer Support, driving impactful projects and supporting five talented Customer Support Team leads.
• In France : five teams, each led by a CS Team lead - including your future manager Clémence - working to deliver tailored solutions to our customers. By joining one of these teams, you’ll become the go-to contact for our customers and directly responsible for their experience with Ageras.

Your Role as a Customer Support Specialist

Your goal? To assist them in managing their professional accounts (bank cards, transfers, direct debits) and simplify their administrative tasks so they can focus on their core business.

You will be responsible for :

• Providing the most comprehensive and high-quality responses to entrepreneurs and small businesses contacting Ageras via email, chat or phone,
• Investigating complex cases related to bank accounts, administrative issues, or insurance,
• Prioritizing the requests in your portfolio, choosing the best channel (email, chat or phone) to understand and resolve your customers’ situations,
• Developing a strong attention to detail that allows you to anticipate the “little extra” that reassures and retains our customers,
• Proactively communicating with your team members and other departments at Ageras (Sales, Product, Compliance, etc.) to handle specific situations.

Job located in Paris,with possibility of two remote working days per week

About you

• You have prior experience in a customer support role, ideally in a SaaS company,
• You have an excellent command of French, especially in writing, with clear expression.
• You are empathetic and can put yourself in your customers’ shoes : customer satisfaction is a top priority for you,
• You thrive in teamwork : you’re not afraid to ask for help or offer support when needed. You’re also open to feedback and self-improvement,
• You’re proficient with collaborative tools like Slack, Notion, Intercom, or similar,
• Ideally, you have knowledge of the banking sector or the administrative challenges of self-employed professionals, but this is not mandatory!
• French is your native language, or you speak / write it fluently and perfectly, and you have at least a professional level of English. (mandatory).

Our recruitment process

A 45'interview with Clémence (Customer Success Team Lead)

A case study followed by a presentation

A half-day immersion where we'll explore your soft skills and give you the opportunity to meet your potential future teammates

Feel free to apply in French

What’s in it for you :

• A salary range between 32k and 40k€ per year,
• Full health insurance coverage for you and your kids, plus 4 free AlanMind sessions per year,
• Meal vouchers : A Swile card with €9.05 per day for meals at restaurants or grocery shopping.
• RTT (Reduced Working Time) : In addition to 25 days of paid leave per year, we provide 8 to 10 additional RTT days depending on the calendar year’s public holidays.
• One freelancing day per month : A chance to step into the shoes of our customers (with a free Shine Plus account!).
• Located in Paris with possibility of two remote working days per week