Customer Support Specialist

MotorK; Paris; Sur place; EUR 30 000 - 40 000; Plein temps

Résumé du poste

A leading technology firm in automotive, based in Paris, seeks a Customer Support Specialist to assist French customers with technical issues across digital products. You will respond to requests, identify needs, manage customer cases from start to finish, and analyze product malfunctions. Ideal candidates will have a passion for customer service and technical troubleshooting, ensuring a positive experience for users. Join us to empower the automotive industry with innovation.

Responsabilités

• Respond to customer requests promptly via email and internal tools.
• Identify customer needs to help them navigate our products.
• Manage customer requests from beginning to resolution.
• Ensure customer technical issues are resolved effectively.
• Analyze and report product malfunctions through testing.
• Share feature requests with team members.

Description du poste

Who are we?

MotorK is the leading sales and marketing technology company in Europe, specialising in the automotive sector. At MotorK, our mission is to empower manufacturers and dealerships to sell more with innovative, cloud-based products and services to offer the best digital customer experience.

We are on a fast and ambitious trajectory and serving 90% of the automotive manufacturers. To continue our growth, we are hiring new talents. If you want to spark the future of the automotive world, join us.

As a result of this growth, we are looking for a Customer Support Specialist to join our international team based in our Paris office, France.

The role

The Customer Support Specialist role will cover a wide range of support tasks, assisting our French customers with technical issues across different digital products. The Customer Support Specialist will :

• Respond to customer requests in a timely and accurate way, via email, and internal tools
• Identify customer needs, helping them understand and use our products, in accordance with our guidelines
• Take care of a customer request : from the beginning to the complete resolutions (due date, SLA, changes and deviations, ...)
• Follow up with customers to ensure their technical issues are resolved
• Analyse and report product malfunctions (for example, by testing different scenarios or impersonating users)
• Share feature requests and effective workarounds with team members"