Customer Support Specialist

Essence Coaching Group; Paris; Hybride; EUR 60 000 - 80 000; Plein temps

Résumé du poste

A leading coaching group in Paris is seeking a dedicated Customer Support Representative fluent in French and English. You will handle customer inquiries, troubleshoot technical issues, and provide exceptional service. This full-time position offers a gross salary of 1700 EUR per month and potential for a hybrid work model after 6 months, along with relocation assistance.

Prestations

Relocation assistance

Structured onboarding

Ongoing skill development

Qualifications

• Fluent in French (C1) and English (C1).
• 1-2 years of work experience in BPO or with US customers.
• Attention to detail and customer-first mindset.

Responsabilités

• Handle inbound and outbound requests from customers.
• Troubleshoot technical issues and provide solutions.
• Assist customers with spare parts search and purchases.

Connaissances

Customer Service

Technical Troubleshooting

Communication Skills

Problem Solving

Description du poste

Customer Support Representative - French English Are you a French‑speaking professional with a passion for exceptional customer experience and technical troubleshooting Were looking for a dedicated Customer Support Representative (French English) to join our international team in Bulgaria. This is your chance to be part of a dynamic multilingual environment supporting one of the worlds leading heavy equipment brands.

What You’ll Do

Handle inbound and outbound requests via phone email chat and webform from end consumers and CATs retailers. Troubleshoot basic technical issues and provide solutions effectively. Assist customers with spare parts search and purchases. Deliver accurate information and ensure every customer feels supported and valued.

What You Bring

French C1 English C1 (Both languages at an advanced level are required). Customer-first mindset and excellent communication skills. Strong problem‑solving ability and attention to detail. At least 1‑2 years of work experience in BPO or experience with US customers.

Salary

Salary : 1700 EUR Gross per month. Access structured onboarding and ongoing skill development. Potential for a Hybrid work model after 6 months based on performance. Relocation assistance is available.

Key Skills

• Design Engineering
• Baan
• Customer Service
• Fund Management
• ABAP
• Elevator

Employment Type: Full Time

Experience: years

Vacancy: 1