Customer Support Management Trainee - Paris

Vestas; Paris; Sur place; EUR 20 000 - 40 000; Plein temps

Résumé du poste

A leader in renewable energy is looking for a Student/Trainee in Customer Support in Paris. This internship offers valuable exposure to real projects and a chance to enhance your skills in a multicultural environment. Ideal candidates have a degree in STEM and strong analytical and communication abilities. Fluency in French and English is required.

Prestations

Professional experience

Opportunity to learn about business and culture

Build professional network

Responsabilités

• Providing support to improve Data Quality in our systems.
• Proposing and implementing improvements to simplify reporting activities.
• Standardizing internal processes related to maintenance contract management.

Connaissances

Strong analytical thinking

Structured problem-solving skills

Excellent communication skills

Fluent in French

Fluent in English

Formation

Bachelor or master degree in STEM or any technical discipline

Description du poste

Overview

Student / Trainee / Apprentice|Graduate|Commercial

Take part in the energy transition by joining Vestas, the world leader in wind energy, during your next internship or work-study program!

This internship / work-study program is to be filled in our offices in Paris La Défense.

The Customer Support department, part of the Service Direction, is responsible for the management of maintenance contracts across France. Its core mission is to resolve customer issues efficiently, ensure the rigorous application of maintenance contracts, and act as a key interface between the Customer, Operations, and Technical teams. By maintaining high service standards and fostering strong internal coordination, the department plays a vital role in building trust and retaining customers.

Responsibilities

• Providing support to improve Data Quality in our systems (Salesforce and SAP Masterdata).
• Providing support in reporting activities.
• Proposing and implementing improvements (tools, templates, procedures) to improve processes and simplify reporting activities.
• Standardizing internal processes related to maintenance contract management and cross-team coordination.
• Analyzing current practices and identifying areas for improvement to enhance operational efficiency and customer satisfaction.

Qualifications

• Bachelor or master degree in STEM or any technical discipline

Competencies

• Strong analytical thinking and structured problem-solving skills.
• Willingness to learn, improve processes, and take initiative.
• Curious, enthusiastic, and open-minded personality.
• Excellent communication skills, both written and verbal.
• Fluent in French and English.
• Comfortable working in a multicultural and cross-functional environment.

What we offer

A professional experience that enhances academic learning and supports the transition to a first job.

The opportunity to learn about our business and culture by participating in real projects and tackling business challenges.

A chance to test and develop your skills while making meaningful contributions.

The ability to build your professional network in a dynamic and supportive environment.

Exposure to a fast-paced, international workplace.

A valuable reference and experience to boost your early career.

DEIB Statement

At Vestas, we recognise the value of diversity, equity, and inclusion in driving innovation and success. We strongly encourage individuals from all backgrounds to apply, particularly those who may hesitate due to their identity or feel they do not meet every criterion. As our CEO states, "Expertise and talent come in many forms, and a diverse workforce enhances our ability to think differently and solve the complex challenges of our industry". Your unique perspective is what will help us powering the solution for a sustainable, green energy future.