Customer Support for Social Media French Speaker

AVEC Human Resources Services; Bordeaux; Sur place; EUR 25 000 - 35 000; Plein temps

Résumé du poste

A leading HR services firm is seeking a Customer Support for Social Media French Speaker to join a multicultural support team in Lisbon. You'll deliver excellent customer service while assisting business users with advertising tools. The ideal candidate is fluent in French and has a good command of English. This position includes a full relocation package and offers various benefits like private health insurance and paid training.

Prestations

Full relocation package

Shared company apartment

Paid initial training

Private health insurance

Annual return flight

Free Portuguese classes

Sports activities and cultural events

Qualifications

• Fluency in French (C2) is required for effective communication.
• Good command of English (B2) for a multicultural team.

Responsabilités

• Assist business clients via chat, email, and phone.
• Support the online advertising user base.
• Troubleshoot technical issues related to advertising.
• Proactively communicate solutions to clients.
• Share customer insights to improve platform tools.
• Handle tasks efficiently in a fast-paced environment.

Connaissances

French C2 spoken & written

English B2

Description du poste

Overview

Customer Support for Social Media French Speaker

Location: Lisbon, Portugal (On-site)

What to Expect

Join a dynamic and multicultural support team and contribute to the success of one of the worlds leading social media platforms. Your mission is to deliver an excellent customer experience while helping business users optimize their advertising performance.

Responsibilities

• Assist business clients via chat, email and phone.
• Support and grow the self-serve online advertising user base.
• Provide pre- and post-sales assistance for digital marketing tools.
• Troubleshoot technical issues, bugs and advertising delivery errors.
• Proactively communicate with clients and offer performance-improving solutions.
• Share customer insights with internal teams to improve platform tools.
• Handle tasks efficiently in a fast-paced and multicultural environment.

Requirements

• French C2 (spoken & written).
• English B2.
• EU citizenship or valid EU / Portugal work permit.

Benefits

• Full relocation package: flight reimbursement, airport pick-up, and administrative support (NIF, NISS, bank account).
• Shared company apartment for international candidates.
• Paid initial training.
• Private health insurance from day one.
• Annual return flight to your home country (within Europe).
• Free Portuguese classes.
• Sports activities, cultural events & company gatherings.

Interested?

Send your CV directly to: [e-mail]