Customer Success Manager

Salt; À distance; EUR 40 000 - 45 000; Plein temps

Résumé du poste

A leading SaaS organization is seeking a Customer Success Manager to manage a portfolio of 40 strategic accounts. In this remote role, you'll focus on customer retention and revenue growth while collaborating with sales and marketing teams. Candidates should have over 3 years of experience in a SaaS environment, fluent French and English skills, and a proactive mindset. The salary ranges from €40,000 to €45,000, plus a benefits package including stock options and healthcare.

Prestations

Stock Options

Healthcare

Pension

Restaurant Tickets

Qualifications

• 3+ years of experience as a Customer Success Manager in a SaaS environment.
• Background in the MarTech industry preferred.
• Fluent in French and English; Spanish is a bonus.

Responsabilités

• Manage a portfolio of around 40 strategic accounts.
• Retain and develop a strong customer portfolio.
• Identify upsell and cross-sell opportunities.

Connaissances

Customer relationship management

Retention strategies

KPI monitoring

Communication skills

Fluent in French and English

Outils

Salesforce

Planhat

ChurnZero

Custify

Description du poste

Role: Customer Success Manager

Location: Remote, France

Salary: €40,000-€45,000 base + bonus

Benefits: Stock Options, Healthcare, Pension, Restaurant Tickets

About the Company:

This market-leading SaaS organization empowers marketing professionals to enhance their brand communication strategies. Trusted by top-tier enterprise clients such as Disney, Netflix, Uber, and Coca-Cola.

The Role:

As a Customer Success Manager you’ll manage a portfolio of around 40 strategic accounts, focusing on retention, development, and revenue growth. Key responsibilities include:

• Building and managing long-term client relationships (C-level to operations).
• Retaining and developing a strong customer portfolio.
• Preventing churn while identifying upsell and cross-sell opportunities.
• Monitoring KPIs and achieving monthly retention and sales growth targets.
• Collaborating closely with Sales, Product, and Marketing teams.
• This is a high-impact role perfect for someone who thrives in a fast-paced, team-oriented environment.

What We’re Looking For

• 3+ years of experience as a Customer Success Manager in a SaaS environment.
• Background in the MarTech industry (preferred).
• Fluent French and English (essential), Spanish is a bonus.
• Proficiency in tools like Salesforce, Planhat, ChurnZero, or Custify is a plus.
• A proactive, results-driven mindset with excellent communication skills.

What’s in It for You?

• Competitive salary of €40,000-€45,000 base + bonus
• Generous benefits package: stock options, healthcare, pension, restaurant tickets.
• The flexibility to work remotely from anywhere in France.
• Opportunity to work with global brands and shape marketing strategies.
• Demonstrated ability to increase customer satisfaction.