Customer Success Manager

CybelAngel; Paris; Hybride; EUR 45 000 - 50 000; Plein temps

Résumé du poste

A global cybersecurity firm is seeking a Customer Success Manager to manage large strategic accounts in the Middle East and Latin America. The ideal candidate will have at least 2 years of experience in customer success within a SaaS environment, fluent in both English and Spanish. The position encourages a hybrid work model and offers competitive salary plus performance bonuses, alongside comprehensive benefits, including healthcare and flexible working hours.

Prestations

Base Salary range: 45k-50k+

Bonus: 18% uncapped

Debit card for lunch

Healthcare insurance

Remote allowance

Monthly credits for CSE partner

5 weeks of holidays

Subsidy for one sporting event per year

Legal Care Service

Flexible work environment

Qualifications

• 2+ years of experience as a Customer Success Manager in a SaaS environment.
• Proven background in managing large enterprise accounts.
• Strong stakeholder management and communication skills are critical.

Responsabilités

• Manage and grow a portfolio of large, strategic international accounts.
• Act as the main point of contact for high-value clients.
• Lead onboarding and long-term success of customers.
• Drive customer satisfaction, retention, and expansion.

Connaissances

Customer Success Management

Stakeholder Management

Communication Skills

Problem-solving

SaaS Knowledge

Fluent English

Fluent Spanish

Description du poste

Our job everyday is to protect the data and critical assets of businesses world-wide by discovering hidden vulnerabilities… before the bad guys do!

At CybelAngel, we see beyond perimeters to protect businesses from the most critical cybersecurity threats. Fortune 500 Global to mid-size companies world-wide, trust CybelAngel’s global team of approximately 130 team members to protect their businesses from digital threats. With a combination of advanced machine learning, cyber analysis expertise, and a powerful suite of software solutions, CybelAngel detects and resolves our clients potential threats, long before they can fall into the hands of cyber criminals.

Our capabilities expand every day to uncover new risks, detect more threats, protect more clients, and create new possibilities for our employees.

With employees based in France and in the US, CybelAngel’s global footprint allows for a thriving hybrid, office and remote-work environment. We are looking for exceptional ‘go-getters’ who share our ambitious vision, innovative culture especially considering our GenAI DNA, high commitment to ethics, and enthusiasm for being the best possible place to work!

Our values:

• Be Bold
• Be Curious
• Stronger Together

Your responsibilities:

• Manage and grow a portfolio of large, strategic international accounts across the Middle East and Latin America
• Act as the main point of contact for high-value clients on operational and strategic topics
• Lead onboarding, adoption, and long-term success of key customers
• Build strong, trusted relationships with senior client stakeholders
• Drive customer satisfaction, retention, and expansion
• Identify upsell and cross-sell opportunities in collaboration with Sales
• Work closely with Product, Tech, and Sales teams to ensure optimal delivery
• Monitor performance through KPIs, QBRs, and regular business reviews
• Anticipate risks and proactively manage complex customer situations

Who you are:

• 2+ years of experience as a Customer Success Manager or in a similar client-facing role within a SaaS / Tech environment
• Proven background in managing large enterprise accounts
• Native-level English is mandatory
• Fluent Spanish is mandatory
• French is a plus but not required
• Strong stakeholder management and communication skills
• Strategic mindset with excellent problem-solving abilities
• Comfortable working in a fast-paced, international, and multicultural environment
• Highly autonomous, structured, and customer-centric
• Ability to handle demanding clients with a high level of professionalism

Our Benefits:

💰 Based Salary range: 45k-50k+ based on your level of seniority and competencies you will demonstrate during the hiring process

💵 Bonus: 18% uncapped, directly linked to your performance, customer growth and retention objectives

🍱 Debit card for paying for lunch, with company contribution

👩⚕️Healthcare insurance, with company contribution

🖥️Remote allowance

🏋🏾♀️ Monthly credits to spend with CSE partner

🏝️5 weeks of holidays and RTT

🏅Subsidy for one sporting event per year

⚖️ Legal Care Service solution

🕠 Flexible work environment : flexible hours, remote (+45% of our team works fully remotely), right to disconnect charter, sick child leave paid

Diversity & Inclusion

🌈 Very friendly and benevolent atmosphere

🇫🇷 multicultural team (19 nationalities)

♀️34% women

We are committed to creating an inclusive workplace and giving everyone an equal opportunity to succeed, regardless of their background, identity, or life experiences. We value diversity and believe that every individual, no matter their journey, deserves a chance to contribute and thrive.

Your hiring journey

1. 30’ call with Romain, recruiter to make sure expectations from both ends have a good chance to match.
2. 45' call with Romain, Team Lead Customer Success, to evaluate skills and culture fit.
3. 90-minute business case interview with Romain and the Customer Success team.
4. 30’ final call with Grégoire, Global Director of Customer Success and CyberOperations.

If you do not meet the requirements but you think you are a great fit, you are welcome to apply and explain why!