Customer Service Representative in Athens French Market

Cross Border Talents; Nice; Sur place; EUR 20 000 - 40 000; Plein temps

Résumé du poste

A leading international talent agency is looking for French-speaking Customer Service Representatives to join a top company in imaging printing technology. You will support customers across Europe with inquiries, troubleshoot issues, and uphold high standards of service. Ideal candidates will have strong communication skills and a customer-oriented mindset. The role is based in Athens, Greece with relocation support offered.

Prestations

Performance Bonus

Relocation Support

Accommodation Assistance

Qualifications

• Native or C2 level in French; B2 level in English.
• Technical understanding of tech products and troubleshooting.
• Previous customer service or technical support experience preferred.

Responsabilités

• Provide professional customer support via phone, email, and chat.
• Assist customers with imaging and printing products.
• Perform first-level technical troubleshooting.

Connaissances

Typing

Data Entry

Customer Service

Basic Math

Computer Skills

Windows

Banking

Upselling

Pricing

Sanitation

Cash Handling

Stocking

Description du poste

Location : Athens Greece

Start Date : 3 / 11 / 2025

Employment Type : Full-time

Job Description

Cross Border Talents is looking for French-speaking Customer Service Representatives to join the support team of one of the worlds leading companies in imaging printing and optical technology .

You will assist customers across Europe with product inquiries troubleshooting and service support ensuring every interaction reflects the brands high standards for innovation and customer satisfaction.

Key Responsibilities

• Provide professional customer support via phone email and chat.
• Assist customers with imaging and printing products such as cameras printers and accessories.
• Perform first-level technical troubleshooting and elevate complex issues when needed.
• Accurately document all customer interactions in the CRM system.
• Maintain a high level of professionalism and empathy in every interaction.

Requirements

• Language : Native or C2 level in French (this position is open only to French speakers).
• English : Minimum B2 level (for training and internal communication).
• Technical skills : Very good understanding of tech products and troubleshooting basics.
• Previous customer service or technical support experience is a plus.
• Strong communication problem-solving and customer-oriented mindset.
• Right to work in the EU is required (visa sponsorship not available).

Working Conditions & Benefits

• Location : Athens Greece
• Schedule : Monday to Friday between 07 : 00 and 19 : 00 (rotational shifts)
• Monthly Salary : 1045
• Performance Bonus : Up to 100 / month
• Agency Costs : 2 weeks
• Relocation Support : Yes

The company covers the first 2 weeks in a hotel upon arrival.

Assistance provided to help find affordable long-term accommodation in Athens.

Key Skills

• Typing
• Data Entry
• Customer Service
• Basic Math
• Computer Skills
• Windows
• Banking
• Upselling
• Pricing
• Sanitation
• Cash Handling
• Stocking

Experience : years

Vacancy : 1