Customer Experience Specialist (French & English) W/ Relocation to Portugal

Cross Borders Talents; Clermont-Ferrand; À distance; EUR 13 000 - 16 000; Plein temps

Résumé du poste

A dynamic international company is seeking a Bilingual Customer Experience Specialist to join their team in Portugal. In this role, you'll provide exceptional support across multiple channels while enjoying a competitive salary, relocation assistance, and a vibrant workplace culture. Ideal candidates will be fluent in both French and English, with strong communication skills and a tech-savvy approach.

Prestations

Competitive Salary

Meal Allowance

Transport Allowance

Health Insurance

Performance Bonuses

Relocation Support

Qualifications

• Experience in customer support (voice, email, or chat) is a big plus.
• Cool under pressure with a positive attitude.
• Log cases and interactions with accuracy and care.

Responsabilités

• Deliver top-notch service across various channels.
• Help customers with orders, questions, and tech issues.
• Resolve escalations with professionalism and empathy.

Connaissances

Fluent in French

Fluent in English

Excellent communication skills

Multitasking skills

Tech-savvy

Description du poste

Overview

Position: Bilingual Customer Experience Specialist (French & English) WITH Relocation to Portugal. Kickstart your international career in sunny Portugal! Join a vibrant, supportive team in Lisbon or Porto and work with some of the worlds leading brands as a Bilingual Customer Experience Specialist. Whether youre looking for your first big move abroad or want to take your career global, this is your opportunity to grow in a dynamic, people-first environment.

What’s in It for You?

• Competitive Salary: 13,000 to 15,500 per year
• Meal Allowance: Enjoy delicious meals on us
• Transport Allowance: Get to work with ease
• Health Insurance: Coverage from Day 1, free after 6 months
• Performance Bonuses: Earn more based on your success
• Relocation Support: Well help you settle in smoothly

Your Day-to-Day

• As a Customer Experience Specialist, youll be the first point of contact for customers across various channels (phone, email, chat, and social media). Your mission: deliver top-notch service, solve problems, and leave customers feeling supported and valued.
• Help customers with orders, questions, and tech issues
• Engage across multiple communication channels
• Tailor your tone and approach to match brand guidelines
• Resolve escalations with professionalism and empathy
• Log cases and interactions with accuracy and care
• Experience in customer support (voice, email, or chat) is a big plus
• Tech-savvy or have troubleshooting experience? Even better!
• Excellent communication and multitasking skills
• Cool under pressure, with a positive attitude
• Fluent in French and English

Why Join Us?

Were not just offering a job — were offering an adventure. Live and work in one of Europes most beautiful countries, develop your career with international brands, and be part of a team that truly values people.

Apply today and take the leap toward a rewarding global career in Portugal!