Customer Care Specialist

Bigblue; Paris; Sur place; EUR 30 000 - 45 000; Plein temps

Résumé du poste

A fast-growing logistics company in Paris is seeking a Customer Care Manager to enhance user experience and training. The ideal candidate has over two years of experience in customer management and is fluent in English and French. This role offers the opportunity to impact business growth and work in a collaborative environment with modern office amenities.

Prestations

Meal vouchers (10€ daily)

ClassPass membership for wellness

Health insurance coverage

Choice of equipment for work

Qualifications

• More than 2 years of experience in customer relationship management.
• Ability to respond to urgent requests effectively.
• Strong written communication and impeccable spelling.

Responsabilités

• Respond to customer requests and build personalized relationships.
• Ensure a positive customer experience by solving problems quickly.
• Support and train users for expertise.

Connaissances

Customer relationship management

Organizational skills

Interpersonal skills

Writing skills

Fluency in English/French

Description du poste

E-commerce is booming — but independent brands still struggle to match the seamless logistics of giants like Amazon. AtBigblue, we’re on a mission to change that.

We help brands by democratizing best-in-class operations: scaling faster while delivering a five-star customer experience.

Since 2018, we’ve built a tech-driven logistics platform powering500+ brands— from fast-growing DTC players to global names likeMUJI, Aigle, and Cabaïa. With110+ employeesacrossParis, Madrid, and London, our proprietaryWMS (Warehouse Management System) Atlas, and a network of7 warehouses across Europe, we’re solving logistics challenges that others haven’t dared to tackle — making fulfillmentfaster, smarter, and greener.

Backed by$20+M in fundingand trusted by the next generation of e-commerce leaders, we’re scaling rapidly — from10 million orders in 2024toward ambitious enterprise expansion. The journey ahead is bold, and we’re looking for the right partner to help us lead the way.

About the role🚀

Location: Paris 9th, France

As a Customer Care Manager, you'll be responsible for helping our customers use Bigblue and solve their day-to-day problems. You will also be in charge of educating them on the mechanics of logistics including the tech/product aspects.

Finally, you will contribute to the improvement of the app through your daily interaction with the Operations and Product teams.

Missions

• Respond to customer requests from our chat and build a personalized relationship with each of them
• Guarantee the customer experience by finding quick and adapted solutions to each problem encountered
• Support and train users to become experts
• Enrich our content (Help Center) to help our users to be independent
• Gather feedback and work with the Operations team on areas for improvement
• Participate in the evolution of the Bigblue app

Requirements 🙌

• Experienced in customer relationship management (> 2 years minimum)
• Organized and reactive to respond to urgent requests
• Patient and pedagogue to explain the same thing clearly several times
• Excellent interpersonal skills, empathy and resilience: you know how to adapt to your interlocutors
• Good writing skills and impeccable spelling
• Fluent in English/French

Why join Bigblue

• 💼 High impact role: Be at the center of our growth journey and help shape the team that will power Bigblue’s future.
• 💙Founders-led companywith an innovative, caring culture.
• 🚀Fast-growing scale-up:Join a well-funded, early-stage company where your work will have immediate and visible results.
• 🌍International environment:Work across Paris, Madrid, London, and our European warehouse network.
• 🏢 Brand-new offices in the heart of Paris’ 9th arrondissement (biggest tech hub).
• 🍱 10€ meal voucher per worked day (55% paid by Bigblue) + unlimited free snacks at the office.
• 🧘♀️ ClassPass membership for fitness & wellness.
• 🖥️ MacBook or any setup you need — your choice of equipment to do your best work.
• 🩺 100% health insurance coverage with Benefiz.

Equal Opportunity

Regardless of sex, gender identity, sexual orientation, race, color, religion, origin, disability, age… At Bigblue, we create equal opportunities for all and make our culture as inclusive as possible. Because we believe that challenging assumptions and embracing diversity in experiences and backgrounds is what makes us stronger.

Apply

We want to hear from you! If you have the energy and passion to help shape Bigblue’s entrepreneurial adventure, apply.

Process

1. A first presentation call with our Talent Acquisition Manager - 30 mn
2. A case study with 2 people from the Operations team - about 1 hour
3. Meetings and interviews with the rest of the team where you can come and see our offices - about 2H30