Customer Care Associate: Growth & Automation Champion

LIZY; Paris; Hybride; EUR 30 000 - 40 000; Plein temps

Résumé du poste

A leading car leasing platform in Paris is seeking a Customer Care Associate to enhance relationships with customers and improve care processes. Candidates should have 1-2 years of experience in a digital company, a customer-focused mindset, and fluency in both French and English. This is a dynamic role that requires driving improvements and managing stakeholder relationships, all while being part of an innovative team.

Prestations

Competitive & Optimized Package

Cool Offices in Paris

Flexible Work, Your Way

Top-Tier Tools

A Culture That Actually Cares

Qualifications

• 1-2 years in a care-related role at a digital company.
• Experience in implementing automation within a care department.
• Ability to manage stakeholder relationships effectively.

Responsabilités

• Be the first point of contact for customers.
• Drive improvements in customer care processes.
• Manage relationships with customers and external parties.

Connaissances

Customer focused mindset

Driving improvements

Stakeholder management

Hands-on and ambitious

Automation and standardization

Growth Mindset

Fluency in French and English

Description du poste

A leading car leasing platform in Paris is seeking a Customer Care Associate to enhance relationships with customers and improve care processes. Candidates should have 1-2 years of experience in a digital company, a customer-focused mindset, and fluency in both French and English. This is a dynamic role that requires driving improvements and managing stakeholder relationships, all while being part of an innovative team.